I turn technical problems into clear, documented solutions—and build better systems from what I learn.
Based in Manila, Philippines · Open to IT support, service desk, application support, and early-career systems opportunities
This portfolio connects my professional support experience, hands-on infrastructure practice, technical credentials, and shipped software projects in one evidence-led profile. It is designed to help recruiters and hiring teams quickly see how I troubleshoot, communicate, document, and build.
| Support impact | Technical range | Professional learning |
|---|---|---|
| 95%+ CSAT, AHT, and quality performance | IT support, systems, cloud, networking, security, and web development | 31 linked credentials and courses |
| 1,000+ policy cases handled per shift in Trust & Safety | Windows, Linux, Active Directory, PowerShell, React, TypeScript, Node.js, and SQL | Current study includes CompTIA A+, CCNA, Azure, and AWS foundations |
My experience includes Tier 1 technical support, service desk troubleshooting, customer communication, incident documentation, escalation, and high-volume policy operations. I am also pursuing a Bachelor of Science in Information Technology at the Technological University of the Philippines–Manila.
Performance figures are tied to their relevant roles and are presented separately on the portfolio for clear context.
An evidence-first career platform for discovering verifiable opportunities, managing applications, organizing private résumé versions, and building structured career evidence.
React 19 · TypeScript · Cloudflare Workers · D1 · R2 · Drizzle ORM · Manifest V3 · MCP
Explore the Hyrvanta repository →
An authenticated career workspace for job applications, private résumé versions, evidence-based comparisons, and interview preparation.
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A searchable learning and resource platform supporting practical AI, IT, cloud, cybersecurity, and career development.
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A location-aware discovery platform with interactive maps, validated location services, caching, failover, and clear system states.
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An authenticated product-management dashboard covering create, read, update, and delete workflows across the UI, API, and database.
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A local-food discovery prototype shaped by research with 23 participants, with emphasis on navigation, accessibility, and information architecture.
FlutterFlow · Firebase Authentication · Cloud Firestore · Google Maps API
The project images are showcase artwork. The live portfolio includes project-specific notes that distinguish visual concepts and sample data from implemented functionality.
| Area | Tools and capabilities | Evidence source |
|---|---|---|
| Support operations | Tier 1 troubleshooting, triage, escalation, incident documentation, SLA discipline, customer communication | Professional experience |
| Systems and identity | Windows 10/11, Windows Server, Active Directory, Group Policy, PowerShell, Linux | Home lab and professional learning |
| Networking and cloud | TCP/IP, DNS, DHCP, subnetting, Cisco Packet Tracer, Azure foundations, Cloudflare | Labs and project delivery |
| Service platforms | Salesforce, ServiceNow, Jira Service Management, Zendesk, osTicket, Spiceworks | Work and professional learning |
| Development | React, TypeScript, Node.js, REST APIs, SQL, Git, GitHub, Docker | Shipped projects |
| Security and responsible AI | Policy adherence, IAM foundations, cloud security, evidence grounding, privacy-conscious design | Work, projects, and certification study |
The portfolio includes a searchable collection of 31 credentials and completed courses from organizations including Google, Microsoft, IBM, Dell Technologies, Red Hat, GitHub, PagerDuty, Atlassian, ServiceNow, Docker, Canonical, Zendesk, and LinkedIn Learning.
Highlighted learning paths include:
- Google IT Support Professional Certificate
- Microsoft IT Support Specialist Professional Certificate
- IBM IT Support Professional Certificate
- Dell Technologies Technical Customer Support Specialist
- Google Cybersecurity Professional Certificate
- Google AI Essentials and Google AI Specializations
- Microsoft Azure, Security, and System Administration learning paths
Review all credentials and their verification links →
I founded AILEVATED, an education brand and community focused on practical learning in AI, IT, cloud, cybersecurity, and technology careers.
Owner-reported snapshot supplied September 4, 2026. These figures do not update automatically.
Follow the AILEVATED page · Join the LinkedIn community · Explore the platform source
The site combines responsive UI, accessible navigation, structured metadata, optimized images, downloadable résumé assets, and a Cloudflare Workers deployment.
Requirements: Node.js 22.13 or newer.
npm install
npm run devOpen http://localhost:3000 in your browser.
npm run buildThe production site is deployed through Cloudflare Workers with Wrangler.
I am interested in opportunities where clear communication, structured troubleshooting, careful documentation, and a builder’s mindset matter.
- Portfolio: portfolio.randyalonzo101.workers.dev
- LinkedIn: linkedin.com/in/randy-m-alonzo
- GitHub: github.com/ailevated-randy-alonzo
- AWS Builder Center: builder.aws.com/community/@ranbyruz
- Email: randyalonzo101@gmail.com
Calm under pressure. Built for support.
Designed and built by Randy M. Alonzo · Updated September 2026