Manila, Philippines · IT Support & Service Desk
I'm Randy, an IT Support and Service Desk professional who turns technical problems into clear, documented solutions—then builds better systems from what I learn.
Support performance and Trust & Safety volume are intentionally shown as separate evidence.
Flagship project · 2026
Evidence-first career intelligence for discovering verifiable opportunities, managing applications, and tailoring résumés without inventing experience.
Full-stack product engineering
Hyrvanta connects job discovery, application tracking, private résumé versions, and structured career evidence in one privacy-conscious workspace.
Working preview release. The showcase artwork illustrates the product; its sample records and scores are not personal outcomes or verified live data.
View verified repositoryProfessional experience
Customer-facing technical support and high-volume policy operations—each role presented with its own responsibilities and evidence.
Feb 2026 — Jul 2026
Policy-driven content and platform-integrity operations requiring accurate judgment, defensible decisions, and audit-ready records.
Aug 2025 — Feb 2026
Customer-facing troubleshooting for hardware, software, account, network, and connectivity issues across inbound support channels.
2-month seasonal contract
Handled reservations, ticket changes, cancellations, and travel inquiries while maintaining complete case documentation.
Capabilities with evidence
No percentage bars. Each capability is connected to professional work, hands-on labs, shipped projects, or current learning.
Professional experience
Home lab + professional learning
Home lab + project use
Work + professional learning
Shipped projects
Projects + certification study
Selected technical work
Explore the implemented projects and their original showcase images below. Each image includes a project-specific note explaining what differs from the working implementation.
AI-powered career workspace
An authenticated workspace for job applications, private résumé versions, evidence-based job comparison, and interview preparation. Ownership checks and server-only secrets support the file and AI workflows.
React 19 · TypeScript · Cloudflare Workers · D1/R2 · Drizzle · OpenAI Responses APIView repository
Learning & resource platform
A companion platform for my IT and AI education brand, bringing searchable learning resources, tools, prompt workflows, and browser interactions into a responsive interface.
HTML5 · CSS3 · JavaScript · Git · GitHubView repository
Location-aware web application
A local discovery platform built around map-based exploration, validated location services, caching, failover, and clear system states.
React · Node.js · Leaflet · OpenStreetMap · Nominatim · OverpassView repository
Full-stack inventory workflow
An authenticated product-management dashboard covering create, read, update, and delete operations across API, database, and responsive UI layers.
Node.js · Express · MySQL · JavaScriptView repository
HCI research & discovery prototype
A local-food discovery prototype built with FlutterFlow and Firebase. Research with 23 participants informed navigation, accessibility, and information-architecture improvements.
FlutterFlow · Firebase Authentication · Cloud Firestore · Google Maps APIOpen live application
Hands-on systems practice
A multi-VM Windows Server, Windows 10/11, and Ubuntu lab for Active Directory, DNS, DHCP, Group Policy, and support workflows. Practice includes simulated account lockouts, permissions, connectivity faults, and escalation scenarios.
VirtualBox · Windows Server 2019/2022 · AD DS · PowerShell · Cisco Packet TracerSee connected skillsCredentials & professional learning
Search and filter the complete credential inventory. Certification, professional certificate, course, and exam-preparation labels remain distinct.
Showing 31 of 31 entries
Hugging Face
Open credentialRedis
Credential ID: hcbw6dybkfx5tqOpen credentialMicrosoft
Credential ID: JLJ9C3RY520AOpen credentialIBM
Credential ID: Q75RRRVYVTE1Open credentialAtlassian
Open credentialCanonical
Open credentialServiceNow
Open credentialOpenEDG Python Institute
Open credentialPagerDuty
Open credentialGitHub
Open credentialZendesk
Open credentialMicrosoft
Open credentialMicrosoft & LinkedIn
Open credentialGitHub
Open credentialMicrosoft & LinkedIn
Open credentialDocker, Inc.
Open credentialMicrosoft & LinkedIn
Open credentialLinkedIn Learning
Open credentialMicrosoft Press
Open credentialMicrosoft & LinkedIn
Open credentialMicrosoft & LinkedIn
Open credentialLinkedIn Learning
Open credentialLinkedIn Learning
Open credentialLinkedIn Learning
Open credentialLinkedIn Learning
Open credentialLinkedIn Learning
Open credentialDell Technologies
Credential ID: JUTLH195NNHZOpen credentialLinks were copied from the visible LinkedIn credential list on September 3, 2026. Courses and exam preparation are labeled separately from certifications. Provider pages may require sign-in or restrict automated access; a listed link is not a claim of independent issuer verification.
Founded by Randy · Education brand & community
Practical learning for AI, IT, cloud, cybersecurity, and tech careers—built to help people learn clearly, build confidently, and grow together.
Figures supplied by Randy on September 4, 2026. LinkedIn does not expose these page analytics and group totals through a reliable public feed, so the counters do not update automatically. Open the LinkedIn page and community below for the current source view.
View AILEVATED platform sourceEducation & development
Randy is pursuing a Bachelor of Science in Information Technology at the Technological University of the Philippines—Manila while strengthening practical support, infrastructure, and software-delivery skills.
English: professional working proficiency · Filipino: native/bilingual.
AWS Builder Center community badges: Hello, World! and Photo Finisher. These are profile badges, not AWS certifications.
Start a conversation
For service desk, technical support, application support, and early-career systems opportunities, email is the fastest way to connect.
randyalonzo101@gmail.com