This section gives you all the general information about your rights regarding your personal identifying information that you share with MyScript, how to contact us and what happens if we change this Privacy Policy.

If you choose to visit any of the MyScript websites (the “Sites”) and by using MyScript software products and services (“MyScript Products”), you will be agreeing to abide by all of the terms and conditions of this Privacy Policy between you (“you” or “your”) and MyScript (“MyScript”, “us” or “we”). MyScript strives to continuously develop innovative services to better serve the users of our technology. We recognize that privacy is an important issue, so we design and operate our services with the protection of your privacy in mind. This Privacy Policy outlines the types of personal information we gather when you use MyScript services or otherwise visit the Site, as well as some of the steps we take to safeguard it. The following principles apply to the personal information we ask for and that you provide to identify yourself. This information includes your name, your physical address or your email address, and is further through this document referred to as “personal identifying information” or “PII”. For the purposes of this policy, PII is equivalent to personal data under the GDPR.

At any time, you have the right to access, modify or request deletion of the personal identifying information we have about you, by contacting us at legal@myscript.com, or the address stated below:

MyScript SAS 3 rue de la Rainière Parc Club du Perray 44339 Nantes Cedex 3 France

At any time, you have the right to ask the port of your personal identifying information that you have provided us with. We will provide you this information in an electronic format. You are free to manage this file as you wish. All data portability requests should be sent to legal@myscript.com. If you ever wish to delete a MyScript account, we advise that you port your personal identifying information and content beforehand.

MyScript SAS, a simplified joint-stock company (société par actions simplifiée) registered in Nantes, France under RCS 419 963 806, with registered capital of €1,461,768, acting as data controller within the meaning of Article 4(7) of the GDPR, is responsible for the collection and processing of your personal data described in this Privacy Policy. You have the right to formalize a claim or complaint about how we treat your personal identifying information. The competent authority is the Commission Nationale des Informations et des Libertés (CNIL) and can be contacted through this link (in French). MyScript has appointed an internal Data Protection Officer (DPO). You may contact our DPO, Emilie Fowell, at: legal@myscript.com.

If you would like to make a request to access, copy, modify, or delete personal information on behalf of a deceased relative, please contact us at legal@myscript.com.

Security Information

MyScript takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. MyScript restricts access to your personal identifying information to authorized personnel who need this information to operate, develop or improve our services.

Children

We do not knowingly collect personal identifying information from children under the age of 16 and will delete all personal identifying information collected from a person under the age of 16 as soon as possible after becoming aware of it. You must be at least 16 years old to create a MyScript account. If you are under 16, do not attempt to register for a MyScript account. However, a parent or guardian may create a MyScript account on behalf of their child. We encourage them to review this Privacy Policy with you. By using this Site and any MyScript Products, you are representing to us that you are at least 16 years old or have the permission of a parent or guardian.

Amendments to Privacy Policy

Please note this Privacy Policy may change from time to time. We expect most such changes to be minor, but there may be changes that are more significant. We will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice or inform you by email. Each version will be noted at the top of the page.

Sharing Data

We never sell your personal identifying information to any third parties.

We only share your personal identifying information with carefully selected third-party service providers.

Please note that we either:

(i) choose European service providers where possible, or

(ii) use third-party service providers that are certified to adhere to the Data Privacy Framework Principles, or

(iii) have data protection addendums in place with our third-party service providers that transfer your personal identifying information outside of the European Union. These data protection addendums ensure that sufficient measures are taken by our service providers to protect your personal identifying information in accordance with the European regulation on data protection (GDPR).

We may share your personal identifying information with government authorities if legally required to do so by a court order or government decision.

We respect your privacy and are committed to protecting your personal data. As part of this commitment, we no longer use cookies or any tracking technologies that store information on your device.

Instead, we use Umami, a privacy-focused, open-source analytics platform that does not use cookies and does not collect any personally identifiable information. Umami helps us understand general trends in how visitors use our website — such as page views and device types — without compromising your privacy.

All data collected is anonymized and used solely for statistical purposes to improve our website and services. 

If you complete our contact form on our website, you hereby consent to MyScript using your personal identifying information to contact you for commercial and business purposes and to inform you of updates to our technology. We will store this information for as long as is necessary or until you request its deletion by contacting legal@myscript.com. You may unsubscribe from emailings at any time. Where you reached our website via a marketing campaign, MyScript may retain data from your landing URL alongside your contact record in our client database, for the purpose of measuring campaign effectiveness. Upon form submission, we may also notify the relevant advertising platforms of a successful conversion using anonymous click identifiers. This processing occurs solely at the point of form submission and is carried out on the basis of our legitimate interest in understanding which channels generate qualified leads.

This section gives you all the personal identifying information (“PII”) you need to know about how we collect and treat your personal identifying information if you sign up to be a MyScript developer through our developer site.

What PII do we collect?

• Your email address when you create a MyScript account. You can provide us with extra non-obligatory personal identifying information such as your full name, your company name, your position in the company, your town and your country which we use to personalize your experience.

How do we collect it?

• Through an online form when creating a MyScript account. (For your information, this account can be used across all MyScript Products.)

What do we use it for?

• To provide you with an account so you can access MyScript Products.
• To contact you with MyScript Developer news & updates and/or about research projects in order to improve our technology. At any time, you may opt in and out from our mailing lists in your account settings, under the section “Communication” without any consequences for your account.
• To contact you about updates to our Legal Notice and Terms of Use and/or this Privacy Policy. You may not opt out of these mailings as it is our legal obligation to inform you of these changes.

What is the legal basis for using your PII?

• To fulfill our contract with you to provide services offered through MyScript’s Developer portal.
• Your acceptance to be contacted by MyScript (which can be withdrawn at any time through your account settings).
• To fulfill our legal obligations to inform you of updates to our contractual documents.

Who do we share it with?

• AWS servers based in the European Union to back up your MyScript account data (not your content).
• Brevo mailing provider based in the European Union to organize our mailing lists and send grouped mailings.

How long do we keep it?

In order to maintain your account active, we keep your personal identifying information until you delete your account. You can delete your account in your profile at any moment. Once you delete your account, it can take up to 12 months for back-up copies to be overwritten. If your account is inactive for more than 5 years in a row, we will send you a warning email asking you to log in. If you do not do this within 2 months, we will automatically delete your account. Please be aware that once an account is deleted, it cannot be reactivated, the decision is irreversible.

Forum posts

If you choose to post on our developer forum, your post and your name will be visible for all other forum visitors. Your posts will remain visible until you delete your account. At this moment, your posts will automatically be deleted.

This section gives you all the personal identifying information (“PII”) you need to know about how we collect and treat your personal identifying information if you are a MyScript Notes user. It notably describes how we protect your MyScript Notes’ content.

What PII do we collect?

• Your email address when you create a MyScript account. You can provide us with extra non-obligatory personal identifying information such as your full name, your company name, your position in the company, your town and your country which we use to personalize your experience.

How do we collect it?

• Through an online form when creating a MyScript account. (For your information, this account can be used across all MyScript Products.)

What do we use it for?

• To provide you with an account so you can access MyScript Products.
• To contact you with MyScript Notes news & updates and/or about research projects in order to improve our technology. At any time, you may opt in and out from our mailing lists in your account settings, under the section “Communication”.
• To contact you about updates to our Legal Notice and Terms of Use and/or this Privacy Policy. You may not opt out of these mailings as it is our legal obligation to inform you of these changes.

What is the legal basis for using your PII?

• To fulfill our contract with you to provide the services through MyScript Notes.
• Your acceptance to be contacted by MyScript (which can be withdrawn at any time through your account settings).
• To fulfill our legal obligations to inform you of updates to our contractual documents.

Who do we share it with?

• AWS servers based in the European Union to back up your account data (not your content).
• Brevo mailing provider based in the European Union to organize our mailing lists and send grouped mailings.
• Survicate survey provider based in the European Union to ask you survey questions. Survicate does not have access to your account information, nor your content. It only has access to limited information related to your use of MyScript Notes. For example: your language or your device ID.

How long do we keep it?

In order to maintain your account active, we keep your personal identifying information until you delete your account. You can delete your account in your profile at any moment. Once you delete your account, it can take up to 12 months for back-up copies to be overwritten. If your account is inactive for more than 5 years in a row, we will send you a warning email asking you to log in. If you do not do this within 2 months, we will automatically delete your account. Please be aware that once an account is deleted, it cannot be reactivated, the decision is irreversible.

Your MyScript Notes’ Content

Your content is automatically stored locally on your device. We have no access to your content through your device. Your content is not automatically backed up.

If you have created a MyScript account, you may use a cloud service to view, share and synchronize your content (such as MyScript apps’ cloud features, Dropbox, Google Drive or iCloud). You also need to read the Privacy Policy for each third-party cloud service.

If you use any available cloud service, you will be given the choice to share your content with MyScript. MyScript cannot access your content if the sharing option is disabled. You may enable or disable this option at any time in the settings. If you enable the sharing option, we may use your content in order to develop, train and improve our algorithms, and conduct language-based research in accordance with our Legal Notice and Terms of Use. Only specifically authorized people within MyScript will have access to your content and we always hash the link between your account and your content. Your shared content is deleted from our servers either upon your request, or automatically when you delete your account. Disabling the sharing option does not delete your content from our servers. Please note that once deleted, it can take up to 12 months for back-up copies to be fully overwritten.

If you request support, the MyScript support team may ask your permission to access certain content in order to resolve your issue. For more information about how we handle your personal identifying information when you open a support ticket, please read our “Support Request” section.

MyScript Notes’ AI features

You will need to create a MyScript account before being able to access MyScript Notes’ AI features. The AI features are powered by OpenAI. Your account information is not transferred to OpenAI. If you have access to AI features and decide to insert all or any part of your content into these AI features, you are also uploading and sharing this content with OpenAI. In doing so, you will be interacting with an artificial intelligence system. Your content will be treated in accordance with OpenAI’s data usage policies. Your content is not systematically shared with OpenAI, only the specific part of the content or page that you insert into the AI features. MyScript does not keep a record of any request or answer that is sent or received through the AI features. Outputs generated by the AI features may not always be accurate, complete, or up to date. MyScript has assessed its AI features and confirmed they do not qualify as high-risk AI systems under Regulation (EU) 2024/1689 (EU AI Act). If you are unsatisfied with the result generated from the AI features, you have the option to notify MyScript through an automatic notification window. This window will automatically generate a support ticket which will include the content on your page if you opted in to share with MyScript. The content of the support ticket will be treated in the same way as any other support ticket.

Analytics

MyScript Notes for iOS and Android use Firebase and Google Analytics 4 for crash reporting and as an analytics tool (based in the USA).

The data collected by Firebase and Google Analytics 4 is directly related to your interaction with the Software such as settings preferences, gesture performed, use of user interface elements, the in-app purchases of the Software, and installation unique user identification (for crash reporting purposes). Information about the device you use may also be collected such as the device model, the language installed on the device, the version of your operating system, and the carrier whom you are with.

For more information about how Firebase and Google Analytics 4 collects data, please refer to this Google support article. Please note we have turned off data sharing with Google to prevent Google representatives from accessing collected analytics data. Crash traces and their associated identifiers are kept for 90 days.

You can opt in and opt out of analytics at any time in the privacy settings.

This section gives you all the information you need to know about how we collect and treat your personal identifying information (“PII”) if you are a Nebo Windows user. It notably describes how we protect your content.

What PII do we collect?

• Your email address when you create a MyScript account. You can provide us with extra non-obligatory personal identifying information such as your full name, your company name, your position in the company, your town and your country which we use to personalize your experience.

How do we collect it?

• Through an online form when creating a MyScript account. (For your information, this account can be used across all MyScript Products.)

What do we use it for?

• To provide you with a MyScript account so you can access MyScript Products.
• To contact you with Nebo news & updates and/or about research projects in order to improve our technology. At any time, you may opt in and out from our mailing lists in your account settings, under the section “Communication”.
• To contact you about updates to our Legal Notice and Terms of Use and/or this Privacy Policy. You may not opt out of these mailings as it is our legal obligation to inform you of these changes.

What is the legal basis for using your PII?

• To fulfill our contract with you to provide the services.
• Your acceptance to be contacted by MyScript (which can be withdrawn at any time through your account settings).
• To fulfill our legal obligations to inform you of updates to our contractual documents.

Who do we share it with?

• AWS servers based in the European Union to back up your account data (not your content).
• Brevo mailing provider based in the European Union to organize our mailing lists and send grouped mailings.
• Survicate survey provider based in the European Union to ask you survey questions. Survicate does not have access to your account information, nor your content. It only has access to limited information related to your use of Nebo. For example: your language or your device ID.

How long do we keep it?

In order to maintain your account active, we keep your personal identifying information until you delete your account. You can delete your account in your profile at any moment. Once you delete your account, it can take up to 12 months for back-up copies to be overwritten. If your account is inactive for more than 5 years in a row, we will send you a warning email asking you to log in. If you do not do this within 2 months, we will automatically delete your account. Please be aware that once an account is deleted, it cannot be reactivated, the decision is irreversible. 

Your Nebo Windows Content

Your content is automatically stored locally on your device. We have no access to your content through your device. Your content is not automatically backed up.

If you have created a MyScript account, you may use a cloud service to view, share and synchronize your content (such as MyScript cloud features, Dropbox, Google Drive or iCloud). You also need to read the Privacy Policy for each third-party cloud service.

If you use any available cloud service, you will be given the choice to share your content with MyScript. MyScript cannot access your content if the sharing option is disabled. You may enable or disable this option at any time in the settings. If you enable the sharing option, we may use the content in order to develop, train and improve our algorithms, and conduct language-based research in accordance with our Legal Notice and Terms of Use. Only specifically authorized people within MyScript will have access to your content and we always hash the link between your account and your content. Your shared content is deleted from our servers either upon your request, or automatically when you delete your account. Disabling the sharing option does not delete your content from our servers. Please note that once deleted, it can take up to 12 months for back-up copies to be overwritten.

In case you request support, the MyScript support team may ask your permission to access your content in order to solve the problem. For more information about the way we treat your personal identifying information when you open a support ticket, please read our “Support Request” section.

Analytics

Nebo for Windows uses App Center analytics tool. The data collected by App Center is directly related to your interaction with Nebo for Windows such as settings preferences, gestures performed, use of user interface elements. Information about the device you use may also be collected such as the device model, the language installed on the device, the version of your operating system, the carrier whom you are with and your location.

For more information about App Center collecting data, please refer to Microsoft’s privacy statement.

You can opt in and opt out of analytics at any time in the privacy settings.

“MyScript apps’ cloud features” means MyScript cloud storage and sharing platform available in MyScript Apps, as well as in Nebo for Windows and Nebo/MyScript Notes for Organizations.

This section gives you all the information you need to know about how we collect and treat your personal identifying information (“PII”) if you are a user of MyScript apps’ cloud features. It notably describes how we protect your content stored in MyScript apps cloud features.

 What PII do we collect?

If you choose to use MyScript apps’ cloud features services as part of your MyScript account, content shared using this service will be stored on our third-party secured servers. We may run analytic reports to gather data such as size, creation date and number of pages on these files, however we will not access the contents unless you have accepted to share, as described above in the MyScript Notes sections.

We may also store the names and email addresses of your contacts in order to create a contact list that you may use within the cloud service but only if you opt in to this.

How do we collect it?

• The information concerning your contacts is collected through your account when you enter their name and email address.

What do we use it for?

• To allow you to easily and quickly share and/or view your contents with your contacts through the cloud service.

What is the legal basis for using your PII?

• To fulfill our contract with you to provide the services.

Who do we share it with?

• AWS servers based in the European Union.

How long do we keep it?

In order to maintain your account active, we keep your personal identifying information until you delete your account. You can delete your account in your profile at any moment. Once you delete your account, it can take up to 12 months for back-up copies to be overwritten. If your account is inactive for more than 5 years in a row, we will send you a warning email asking you to log in. If you do not do this within 2 months, we will automatically delete your  account. Please be aware that once an account is deleted, it cannot be reactivated, the decision is irreversible.

This section gives you all the information you need to know about how we collect and treat your personal identifying information (“PII”) if you are a MyScript Notes or Nebo for Organizations user. It notably describes how we protect your content.

What PII do we collect?

As an Organization user, you automatically have a MyScript account. We need to collect an email address and your Organization’s name in order to create the account. You can provide us with extra non-obligatory personal identifying information such as your full name, your position in the Organization, your town and your country which we use to personalize your experience and for analytics purposes.

How do we collect it?

This personal identifying information is collected through your Organization when the Organization issues you an account.

What do we use it for?

• To provide you with a MyScript account so you can access MyScript Products.
• To contact you with Nebo news & updates and/or about research projects in order to improve our technology. At any time, you may opt in and out from our mailing lists in your account settings, under the section “Communication”.
• To contact you about updates to our Legal Notice and Terms of Use and/or this Privacy Policy. You may not opt out of these mailings as it is our legal obligation to inform you of these changes.

What is the legal basis for using your PII?

• To fulfill our contractual obligations with your Organization to provide the Services.
• Your acceptance to be contacted by MyScript (which can be withdrawn at any time through your account settings).
• To fulfill our legal obligations to inform you of updates to our contractual documents.

Who do we share it with?

• AWS servers in the European Union for back up and storage.
• Brevo mailing provider based in the European Union to organize and manage our mailing lists and send grouped mailings.

How long do we keep it?

In order to maintain your account active, we keep your personal identifying information until you delete your account. You can delete your account in your profile at any moment. Once you delete your account, it can take up to 12 months for back-up copies to be overwritten. If your account is inactive for more than 5 years in a row, we will send you a warning email asking you to sign in. If you do not do this within 2 months, we will automatically delete your account. Please be aware that once an account is deleted, it cannot be reactivated, the decision is irreversible.

Your Content

Your content is automatically stored locally on your device. We have no access to your content through your device. Your content is not automatically backed up.

You may use a cloud service to view, share and synchronize your content (such as MyScript Cloud, Dropbox, Google Drive or iCloud). You also need to read the Privacy Policy for each third-party cloud service.  

If you request support, the MyScript support team may ask your permission to access certain content in order to resolve your issue. For more information about how we handle your personal identifying information when you open a support ticket, please refer to our “Support Request” section.

Analytics

MyScript Notes for iOS and Android also use Firebase and Google Analytics 4 for crash reporting and as an analytics tool (based in the USA).

The data collected by Firebase and Google Analytics 4 is directly related to your interaction with the Software such as settings preferences, gesture performed, use of user interface elements, the in-app purchases of the Software, and installation unique user identification (for crash reporting purposes). Information about the device you use may also be collected such as the device model, the language installed on the device, the version of your operating system, and the carrier whom you are with.

For more information about how Firebase and Google Analytics 4 collects data, please refer to this Google support article. Please note we have turned off data sharing with Google to prevent Google representatives from accessing collected analytics data. Crash traces and their associated identifiers are kept for 90 days.

Nebo for Windows uses App Center analytics tool. The data collected by App Center is directly related to your interaction with Nebo for Windows such as settings preferences, gestures performed, use of user interface elements. Information about the device you use may also be collected such as the device model, the language installed on the device, the version of your operating system, the carrier whom you are with and your location.

For more information about App Center collecting data, please refer to Microsoft’s privacy statement.

You can opt in and opt out of analytics at any time in the privacy settings.

This section gives you all the information you need to know about how we collect and treat your personal identifying information (“PII”) if you are a MyScript Math User.

 What PII do we collect?

• Your email address when you create a MyScript account. You can provide us with extra non-obligatory personal identifying information such as your full name, your company name, your position in the company, your town and your country which we use to personalize your experience.

How do we collect it?

• Through an online form when creating a MyScript account. (For your information, this account can be used across all MyScript Products.)

What do we use it for?

• To provide you with a MyScript account so you can access MyScript Products.
• To contact you with MyScript Math news & updates and/or about research projects in order to improve our technology. At any time, you may opt in and out from our mailing lists in your account settings, under the section “Communication”.
• To contact you about updates to our Legal Notice and Terms of Use and/or this Privacy Policy. You may not opt out of these mailings as it is our legal obligation to inform you of these changes.

What is the legal basis for using your PII?

• To fulfill our contract with you to provide the services.
• Your acceptance to be contacted by MyScript (which can be withdrawn at any time through your account settings).
• To fulfill our legal obligations to inform you of updates.

Who do we share it with?

• AWS servers based in the European Union to back up your account data (not your content).
• Brevo mailing provider based in the European Union to organize our mailing lists and send grouped mailings.
• Survicate survey provider based in the European Union to ask you survey questions. Survicate does not have access to your account information, nor your content. It only has access to limited information related to your use of Nebo. For example: your language or your device ID.

How long do we keep it?

In order to maintain your account active, we keep your personal identifying information until you delete your account. You can delete your account in your profile at any moment. Once you delete your account, it can take up to 12 months for back-up copies to be overwritten. If your account is inactive for more than 5 years in a row, we will send you a warning email asking you to log in. If you do not do this within 2 months, we will automatically delete your account. Please be aware that once an account is deleted, it cannot be reactivated, the decision is irreversible.

MyScript Math Content

As a free user of MyScript Math, the content that you input into MyScript Math may be used by MyScript to develop, train and improve our algorithms, as well as to conduct research in accordance with our Legal Notice and Terms of Use. Only specifically authorized people within MyScript will have access to your content.

If you are a paying user of MyScript Math, you may opt in to share your content with MyScript and can opt out at any time. When the sharing option is enabled, your content may be used to develop, train and improve our algorithms, and conduct language-based research in accordance with our Legal Notice and Terms of Use. Only specifically authorized people within MyScript will have access to your shared content, and we always hash the link between your account and your content.

If you request support, the MyScript support team may ask your permission to access certain content in order to resolve your issue. For more information about how we handle your personal identifying information when you open a support ticket, please refer to our “Support Request” section.

Your content is automatically stored locally on your device and is not automatically backed up.

MyScript Math’s AI features

You will need to create a MyScript account before being able to access MyScript Math’s AI features. The AI features are powered by OpenAI. Your account information is not transferred to OpenAI. If you have access to AI features and decide to insert all or any part of your content into these AI features, you are also uploading and sharing this content with OpenAI and you will be interacting with an artificial intelligence system. Your content will be treated in accordance with OpenAI’s data usage policies. Your content is not systematically shared with OpenAI, only the page that you insert into the AI features. MyScript does not keep a record of any request or answer that is sent or received through the AI features. Outputs generated by the AI features may not always be accurate, complete, or up to date. MyScript has assessed its AI features and confirmed they do not qualify as high-risk AI systems under Regulation (EU) 2024/1689 (EU AI Act). If you are unsatisfied with the result generated from the AI features, you have the option to notify MyScript through an automatic notification window. This window will automatically generate a support ticket which will include your page. The content of the support ticket will be treated in the same way as any other support ticket.

Analytics

MyScript Math for Android uses Firebase & Google Analytics 4 (based in the USA) for crash reporting and for performance monitoring. The data collected by Firebase & Google Analytics 4 for crash reporting includes installation UUID (universally unique identifier) and crash traces. This data helps MyScript to associate crash data with specific instances of MyScript Math for Android. Crash traces and their associated identifiers are kept for 90 days. For more information about how Firebase collects data in order to provide service of Firebase Crashlytics, please refer to Google’s Privacy Policy. Please note we have turned off data sharing with Google to prevent Google representatives from accessing collected analytics data.

The data collected by Firebase and Google Analytics 4 for performance monitoring includes general device information, such as model, OS, carrier, country, etc. For more information about the data collected for Firebase performance monitoring, see Google’s support article on data collection.

You can opt in and opt out of analytics at any time in the privacy settings.

Android

MyScript Calculator for Android uses Firebase & Google Analytics 4 (based in the USA) for crash reporting and for performance monitoring. The data collected by Firebase & Google Analytics 4 for crash reporting includes installation UUID (universally unique identifier) and crash traces. This data helps MyScript to associate crash data with specific instances of MyScript Calculator for Android. Crash traces and their associated identifiers are kept for 90 days. For more information about how Firebase collects data in order to provide service of Firebase Crashlytics, please refer to Google’s Privacy Policy. Please note we have turned off data sharing with Google to prevent Google representatives from accessing collected analytics data.

The data collected by Firebase and Google Analytics 4 for performance monitoring includes general device information, such as model, OS, carrier, country, etc. For more information about data collected for performance monitoring services provided by Firebase, please refer to this Google support article about data collection.

You will be prompted to accept or reject analytics when opening the application.

This section gives you all the information you need to know about how we collect and treat your personal identifying information (“PII”) if you ever make a support request through our support portal.

 What PII do we collect?

When you request support via our support portal, you will need to have an active MyScript account, please see the above sections.

How do we collect it?

• Through the online form in the support portal.
• If your support request requires further information (such as content), we will ask for this via email, however you may send your content to us straight away if you wish.

What do we use it for?

• To process your request and contact you with any questions we may have in order to clarify and resolve your request.

What is the legal basis for using your PII?

We have a legitimate interest in order to resolve your request.

Who do we share it with?

• AWS servers based in the European Union to store and back up content associated to a support request.
• OneDrive (by Microsoft) based in the European Union to transfer any heavy files containing repaired content following a support request. (We may use another transfer service if you request it.)
• Brevo mailing provider based in the European Union to organize and manage mailing lists and send grouped mailings.
• Freshdesk (Freshworks) support service provider based in the European Union for managing support tickets.

How long do we keep it?

All support requests and associated content are kept on record until you delete your account, or until you ask for them to be deleted. Once your account is deleted, we automatically delete all information attached to it. Please note that once deleted, it can take up to 12 months for back-up copies to be overwritten.

This section gives you all the information you need to know about how we collect and treat your personal identifying information (“PII”) if you or your company have entered into a contract with MyScript, notably a technology partnership.

 What PII do we collect?

• Name, email address and title of a limited number of people in your company such as the signatory, the accounts manager and the technology officer.

How do we collect it?

• Through the contract and through our technology portal. This personal identifying information may be directly provided by you or by your company.

What do we use it for?

• To ensure the legality of the contract and correctly manage the administration of the contract, contact you about the contract and/or the technology, in order to provide you with support, or manage invoicing and billing.
• If you are a commercial contact, you will also be contacted about our upcoming events and/or technology developments.

What is the legal basis for using your PII?

• To execute the agreement.

Who do we share it with?

• AWS servers based in the US to back up our contractual data (SCCs).
• Microsoft based in the European Union to individual mailings.
• Brevo mailing provider based in the European Union to organize and manage our mailing lists and send grouped mailings.
• Salesforce based in the US to organize our contracts and sales contacts (SCCs).

How long do we keep it?

We keep this personal identifying information for 5 years after the end of a contract. However, due to our legal obligations (notably financial obligations), we may have to keep this information longer.

This section gives you all the information you need to know about how we collect and treat your personal identifying information (“PII”) if you wish to apply for a job opportunity through our website, an authorized third-party recruitment platform or if you wish to send us your CV.

 What PII do we collect?

• Your CV, your name, any contact details (email address, postal address and/or telephone number) that we need to process your application.

How do we collect it?

• We ask you to fill out a form on our website or send an email to MyScript Human Resources team with your CV attached.
• We also collect your personal identifying information when you apply for a job through an authorized third-party recruitment platform (notably Welcome to the Jungle and LinkedIn).
• We equally receive propositions from third-party recruiters that we work with directly, but we never share your CV with these recruiters.

What do we use it for?

• Contacting you about job opportunities that could interest you or contacting you about a job that you have applied for. We will never contact you for any other reason.

What is the legal basis for using your PII?

We have a legitimate interest to collect this personal identifying information when processing applicants.

Who do we share it with?

• AWS servers based in the US to back up our data.
• Microsoft based in the European Union to communicate with you about job opportunities.

How long do we keep it?

We will keep a copy of your CV and other personal identifying information for 2 years unless you expressly ask us to keep it for longer.

This section gives you all the information you need to know about how we collect and treat your personal identifying information (“PII”), if you have participated or are planning to participate in a user research project with MyScript or via an online meeting with MyScript team members.

What PII do we collect?

We will list all the PII we collect during a research project in the accompanying research agreement.

How do we collect it?

We collect all PII through online forms that you voluntarily complete.

What do we use it for?

• Contacting you about research opportunities that could interest you or that you are eligible to partake in.
• Conducting the research project.

What is the legal basis for using your PII?

• Your acceptance of the research agreement.
• Your opting in to the research mailing list.

Who do we share it with?

• AWS based in the US to store and back up our data.
• Alchemer based in the US to collect data as part of a research project.
• Brevo mailing provider based in the European Union to organize and manage mailings related to research projects.
• Apple Testflight based in the US to send unreleased version of our applications to research participants.
• Zoom based in the US to conduct interviews with research participants.
• Airtable based in the US to collect and collate research data.

How long do we keep it?

Your personal identifying information related to a particular research project will be kept for as long as necessary to complete the project. Please note that this does not cover your personal identifying information related to your account. This data must be the object of a separate deletion request.