AGENTIC AI
Agentic AI platform
Programmable Channels
Platform functionality
Optimize your messaging costs with the most efficient channel mix
Block fraudulent OTP traffic
Modular API stack to help platforms scale exponentially
Customer authentication and verification
Protect and identify your users
Root out invalid numbers
Business segments
Enable your clients to send traffic at scale
Disrupt the world through digital innovation
Transform your communication globally
Expand your channel offering at scale
Industry verticals
Reassure customers with secure interactions
Boost conversion and increase customer loyalty
Deliver a fast, convenient patient experience in-person or at home
Deliver superior transportation and logistics customer experience
Transforming citizen engagement with AI
Department
Our services
Maximize return on your
CX investments
Ensure early and sustainable ROI on your CX investments
Find out how to reach your full conversational potential
Solutions for telecoms
See why leading telecoms around the world choose Infobip to transform their network
Create new B2B revenue streams with our omnichannel communications platform
Build superior CX solutions across the entire telecom customer journey
Telecom core & security
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Built for operators to launch, scale, and monetize control RCS.
Community & Resources
Newsletter & magazine for developers
Resources
Reach more customers wherever they are, whatever they’re on
Engage them on every channel, in every scenario – from our platform or yours
Two teams.
One obsession.
Performance through innovation
This was the first chapter.
THE NEXT 20 YEARS START NOW
Build any use case or conversational scenario
Your customers. Their channels.
It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.
Build flexible workflows with industry-leading CPaaS APIs
Code your own solutions
Integrate your customers’ favorite channels and build experiences your customers want, the way you want.
Authentication
Explore AuthenticationCPaaS X
Explore CPaaS XNetwork APIs
Explore Network APIScalable, secure and compliant with our hyper network
1300+
Physical servers
40+
Data centers and auxiliary locations
17K+
Virtual machines
1600
Service types
15K +
Application instances
800+
Engineers
7bn
End user touchpoints
1000
Deployments daily
Head into the conversational future with a trusted partner
Our platform handled 12.2 billion interactions on the busiest days of 2025 with 0 downtime. We help you build powerful conversational experiences that connect you closer to your customers.
Compose your own tech stack by integrating our solutions with any app
With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.
Transforming 10,000+ businesses worldwide
TGR Haas F1 Team: Bringing interactive game experiences to fans over messaging channels .
80%
lower cost of ad conversion .76%
engaged user rate .74%
quiz completion rate .
Nissan Saudi Arabia: Mastering lead generation with an AI-powered voice game over WhatsApp .
80%
session engagement rate .84%
were first-time participants .93%
delivery rate across campaigns .
Uber: Capitalizing on the global expansion of the ride-sharing phenomenon .
90%
of global calls anonymized .
DPD: Improving delivery experiences and cutting costs with Viber and SMS .
20%
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{{meta.stats[2].content}} .Stay on top of every tech trend: Explore our resources
Yamaha Indonesia: Turning digital curiosity into high-intent leads.
Yamaha Indonesia is using WhatsApp to turn social media interest and event traffic into high-intent leads, with Infobip as its conversational marketing partner.
Built market by market: 20 years of growing closer to our customers.
Infobip's Chief Revenue Officer and Chief Growth Officer on two decades of global expansion, hard-earned trust, and what changes once AI enters the platform.
How to build a customer experience strategy by role .
A customer experience strategy decides which journeys to improve, who owns them, and how to measure results. This guide covers seven steps, from setting a business outcome to testing architecture, with role-specific advice for CX, support, AI, and IT leaders, and a 90-day plan.
A guide to choosing the right telecom partner.
Good communication is what sets winners apart, but finding the right telecom partner isn’t always easy. We break down what to look for and how to pick the partner that fits your business.
Chatbot customer experience: How AI chatbots improve CX .
Chatbot customer experience depends on context, channels, and clean handoffs. See how Infobip designs AI chatbot journeys customers can finish.
How to improve customer satisfaction in a contact center.
The contact center customer experience you provide directly impacts your customer satisfaction KPIs. Here's how to elevate your game.
Retail customer experience software: How to choose a platform that listens, acts, and delivers.
Retail customer experience software often covers one job, such as feedback, service or campaigns. This guide maps the four software categories, stress-tests store, peak-season, post-purchase and channel needs, and gives you a weighted scorecard plus 12 vendor questions to use in your next RFP.
Getting A2P 10DLC campaigns approved faster with Campaign Assistant and AI Reviewer.
Reduce A2P 10DLC rejections and resubmissions. Build compliant campaigns from intent with Campaign Assistant and catch issues before review with AI Reviewer.
Personalized customer experience tools for eCommerce: How to choose.
Compare personalized customer experience tools for eCommerce, from search and recommendation engines to full engagement platforms, and learn what not to miss.
What is conversational billing for RCS? Explained for US businesses.
Conversational billing is coming to the US. Here's what it means, how RCS Interactive Sessions work, and why the shift from per-message to per-conversation pricing changes everything for CX.
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