Thunderbird Support Reports

Automated support operations reporting for Thunderbird and MZLA, maintained by the Support Operations team.

What's here

Monthly support dashboards — published each month under reports/monthly/ covering:

• Android Play Store reviews (Thunderbird, K-9 Mail, Beta)
• Zendesk CSAT and ticket volume (Donor Support, Thundermail)
• SUMO forum health (Desktop and Android)
• FeatureOS idea tracking

Data sources

Source	What it covers
Google Play Console (GCS)	Android review CSVs
Zendesk	Ticket volume, CSAT, Thundermail support
SUMO	Forum solved rates, contributors
FeatureOS	Thundermail idea board
K-9 Discourse	K-9 community forum

All customer-facing content is PII-redacted before publishing. No raw ticket data or customer information is stored in this repo.

Access

Public repo. GitHub Pages is publicly accessible.

Maintainer

Lisa Wess · Support Operations Manager · MZLA