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Hi @sidra-ch , thank you for reaching out This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page. This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request. As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request! |
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Hello GitHub Support,
I received a refund confirmation for $10.00 USD on June 11, 2026, for my
Visa card ending in 7393. However, the refunded amount has not yet been
credited to my bank account.
Could you please check the status of the refund and confirm whether it has
been successfully processed? If possible, please provide any reference
number or ARN (Acquirer Reference Number) that I can share with my bank for
tracking purposes.
Thank you for your assistance.
Kind regards,
Sidra-ch
…On Fri, 12 Jun 2026, 10:57 pm v-ember, ***@***.***> wrote:
Hi @sidra-ch <https://github.com/sidra-ch> , thank you for reaching out
This community is managed by GitHub employees, but it is not a support
forum. The only place to go for answers to account-specific questions like
this one is opening a ticket on our Support page
<https://support.github.com/contact>.
This is a public forum, and the community is unable to assist with nor
escalate your ticket, but we can assure you it is in the right place. There
are an extremely high volume of Support tickets right now, yours will be
answered in the order it was received based on the amount of tickets ahead
of yours. Please open only one ticket per request.
As no other Community Discussions team members will be able to provide
additional help with account related questions I am going to close this
discussion. We appreciate your understanding and patience while Support
works through your request!
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🏷️ Discussion Type
Bug
Body
Hello GitHub Support,
I was charged $18.96 USD for GitHub Copilot Pro and Copilot Usage on June 11, 2026. I am no longer using GitHub Copilot and did not intend to continue the subscription.
I would like to request:
Account: sidra-ch ("Personal info editted by staff")
Please review my account and let me know if a refund can be issued.
Thank you.
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