The free customer support
platform for SaaS teams
Respond on every channel, build a knowledge base, and put your AI Agent on the front line. Sync with your team, close the loop with customers, and ship a product people love.
Trusted by hundreds of
modern founders like you
Consolidate all your support channels
into one shared inbox
Everything consolidates into one shared inbox you can access from your desktop or mobile. Collaborate on customer inquiries with your team, no matter what channel they started with and never miss anything again.
Add help@yourapp.com and answer from a shared inbox. Email is on the free plan. Most free tools only give you live chat.
Learn more →Live chat widget
Embed a live chat in your product and respond to customers in real time, right from your inbox.
Learn more →Knowledge base
Publish a beautiful, SEO-friendly help center your customers can search through before reaching out.
Learn more →Slack
Receive and reply to Slack messages from your customers directly from Fernand. Slack Connect is on the $29 plan.
Learn more →DMs
Receive and reply to direct messages from your customers directly from Fernand without switching tools.
Learn more →Contact forms
Add headless contact forms to your product or website and funnel all submissions into your shared inbox.
Learn more →Headless API
Build a fully custom support experience inside your product using our API. Your UI, your flow, Fernand's inbox behind the scenes.
Learn more →Build your product.
Not your support stack.
Bug reports. Refund requests. The same questions again and again. And a few emails you're not even sure are worth answering.
You can build an inbox in an afternoon. Then your domain drifts into spam. A changed subject splits the thread. HTML and plain text disagree. The out-of-office answers yours. A reply from the notification goes to the wrong person. Two teammates send the same answer. An internal note reaches the customer. Disk fills, CPU spikes, and deliverability is yours to watch.
We're two founders. We spend our days on this stuff so you don't have to.
Use Fernand as it is, or build on top of it. Bring your own UI, connect your AI agents, and shape your workflows with our API and webhooks. Keep control of what makes it yours. Leave the upkeep to us.
A fast inbox, an AI agent that uses your product context, and a clean knowledge base. Stripe, GitHub, and Linear when you reply. No setup maze. No annoying sales calls. No feature overload.
Antoine and Cyril
Founders
Support finally connects with your
team and product strategy
Track bug reports and feature requests
No more "Sorry for the late reply". Conversations reopen when you close issues on Linear or GitHub.
Learn more →
Invite all of your team at no extra cost
Unlimited seats. Invite product, sales, and founders. Nobody pays to sit in the inbox.
Learn more →
Assign work to AI agents
Assign work to AI agents via Linear. Let AI handle support while your team focuses on what matters.
Learn more →"Fernand is the bedrock of my solo business. It's the reason I'm able to stay solo and move quick while growing my SaaS and providing a human touch to all my thousands of paying customers. For the first time I'm not managing a mess of mailboxes but greeted every morning with a clear path to resolution."
An AI that actually knows your product
Train it once on your docs, past replies, Q&As, and files. It powers everything across Fernand. The same knowledge, used everywhere.
Automated AI drafts
Rules trigger AI-written draft responses that match your tone and content.
Learn more →AI summaries
Conversations summarised automatically so your team gets context at a glance.
Learn more →Chat widget agent
The AI agent in your widget answers from your training before involving a human.
Learn more →KB article generation
Write help articles faster with AI suggestions built from what you've trained.
Learn more →Bring in custom data from your API endpoint
Point Fernand at any HTTP endpoint and it pulls the data that matters most right into the conversation sidebar. Use Liquid templating to control exactly what gets displayed. No extra tooling needed.
See how it works →Automate the repetitive stuff
Trigger on message content, sender, channel, or time of day. Route, tag, close, assign, or fire a webhook. No coding required.
Rules documentation →One keystroke, many actions
Type /custom-commands to reply with a template, set a status, tag it, and assign it, all at once. You can even trigger webhooks from that!
Integrates with your entire stack
Native integrations with your payment providers and dev tools. Connect anything else with the API, or orchestrate with n8n, Zapier, or Make.
Beautiful docs, built right in
A block editor for writing, a static site generator for delivery. Your help center lives on your domain, loads in milliseconds, and ranks on Google. No separate tool needed.
Notion-like block editor
Write and structure your docs with a clean block-based editor. No markdown knowledge required.
Statically generated
Your knowledge base is pre-rendered at build time. Millisecond load times and great SEO out of the box.
Custom domain
Serve your docs on your own domain. Fully white-labelled, no Fernand branding.
Custom JS & CSS
Inject your own scripts and styles to match your brand or add custom behaviour.
Light & dark mode
Built-in support for both appearances. Your readers get the mode that matches their system preference.
Unlimited articles & collections
No caps on content. Organise everything into collections at no extra cost.
"I used to feel overwhelmed handling support. I either ignored messages, or I got sucked into endless back-and-forth. With Fernand, I finally feel calm again. It stays out of the way when I need focus, but gives me super-specific context instantly when I want to help a customer properly."
Live chat and AI, embedded in your product
Drop one script tag and your customers get a fully branded support widget: live chat, your knowledge base, and an AI agent that answers instantly.
AI-powered, human-supported
Answers instantly from your docs. Only escalates when it can't resolve the issue.
Live chat
Needs a human? The conversation lands in your inbox with full context already there.
Knowledge base, built in
Your help articles surface inside the widget. Customers find answers without leaving your product.
Fully branded
Customise colors, copy, and layout to match your product. No Fernand branding unless you want it.
Authenticated users
Pass user identity securely so you always know who you're talking to. No "what's your email?" friction.
Works everywhere
React, plain HTML, Google Tag Manager, or Framer. One snippet, any stack.
Fernand is crafted to be incredibly calm.Helps increase focus and reduce procrastination.
Every detail of Fernand is intentionally designed using proven principles from cognitive psychology and behavioral science to make support feel calmer.
One thing at a time
One task at a time, so you never freeze wondering what to do next.
“Bonjour” welcome screen
Always know what your support queue looks like at a glance, instead of scanning through it manually.
Progress to inbox zero
We communicate your progress transparently, to give you a sense of completion and fulfilment.
Keyboard shortcuts for everything
Optimized for efficiency. Reply, add a note, close a request and much more.
Loads under 100ms
No spinners, no loading. Everything is synced between all your screens at all times. It's like magic.