Browse by topic
14 collectionsGetting Started
What Quackback is, core concepts, and your first steps on Cloud.
5 articlesGuides
Step-by-step lessons for running a feedback program, from strategy to shipping.
14 articlesFeedback & Roadmaps
Collect, triage, and act on product feedback.
20 articlesSupport
Answer customers in a shared inbox: live chat, email, tickets, SLAs, and status pages.
13 articlesAI & Automation
Quackback AI: the AI agent for customers and Copilot for your team, plus workflows that automate your support and feedback.
12 articlesHelp Center
Publish a searchable knowledge base on the web and inside your app.
6 articlesWidget & Messenger
Add feedback, chat, help, and changelog to your app, and identify signed-in users.
10 articlesIntegrations
Connect Quackback to the tools your team already uses.
26 articlesDevelopers
REST API, webhooks, and the MCP server for AI tools and agents.
29 articlesTeam & roles
Invite teammates, assign roles, and control what each person can do.
3 articlesSecurity & access
Sign-in methods, SSO, portal access, team security, and privacy.
7 articlesPlans & billing (Cloud)
Quackback Cloud plans, seats, trials, AI usage, and billing.
4 articlesSelf-hosting (open source)
Run the open-source edition on your own servers: install, configure, upgrade, and troubleshoot.
17 articlesFor portal users
For people using a Quackback portal: post, vote, comment, get support, and manage your account.
7 articles