Unlimited Message AI: $5/month
Included in Business. Covers chat, ticket and phone AI, with no per-chat or per-resolution AI fees. Carrier and channel usage charges are separate.
ONE COMPANY.FIVE AGENTS INCLUDED.
Pay per company.
Bring your team.
Company pricing · Team included
One workspace, five human support agents included, then $5/month for each additional human agent. Your team works together without buying a separate plan for each person. Phone number rental and usage are separate. Cancel anytime. no catch ↘
Chat
$5/ mo
$50/ yr$4.17/mo, two months free
Live chat for your customers, with room for your team.
✓
5 support agents includedOne company. One shared workspace.
- ✓Customizable live chat widget
- ✓WhatsApp · Messenger · Instagram in one inbox
- ✓Shopify + WooCommerce integrations
- ✓Browser access across devices
- ✓Canned responses + saved replies
- ✓Pre-chat forms · typing indicators
- ✓Advanced analytics
Support
$10/ mo
$100/ yr$8.33/mo, two months free
Tickets and email on top of Chat. For teams that need a real helpdesk.
✓
5 support agents included+ everything in Chat
- ✓Ticket system + shared inbox
- ✓Email-to-ticket conversion
- ✓Auto-routing & SLAs
- ✓Macros + automations
- ✓Canned replies for tickets & chat
- ✓Store plugins and business connectors
- ✓Advanced analytics
Most popular
Business
$15/ mo
$150/ yr$12.50/mo, two months free
Chat, tickets and phone support in one workspace, with AI assistance.
✓
5 support agents included+ everything in Support
- ✓First local or toll-free number included
- ✓1,000 outbound minutes/mo included
- ✓Free, unlimited local inbound calls
- ✓Toll-free numbers available
- ✓Browser calling in the Inbox
- ✓Voicemail · call routing · recording
- ✓Live transcripts + AI call summaries
- ✓Unlimited Message AI included
- ✓Knowledgebase pages · custom subdomain
- ✓Priority support
- ✓Advanced analytics
Enterprise
Let's talk
Let's talk
For custom security, compliance and deployment requirements.
✓
A plan for your whole team+ everything in Business
- ✓SAML SSO + SCIM provisioning
- ✓Custom AI model fine-tuning
- ✓10,000 local outbound minutes included
- ✓Discuss service and compliance requirements
- ✓Discuss deployment requirements
- ✓Dedicated success manager
- ✓Audit logs + custom retention
Tickets$5/mo · 5 support agents included
Start trial Phones$5/mo · 5 support agents included
Start trial Compare all features →
14-day free trial. Credit card required. Five human support agents included with self-serve plans; additional human agents cost $5/month each. AI agents are separate: one included, additional task agents $5/month each. Live chat and phone AI have separate add-on pricing. Annual plans include two months free. Phone number rental and usage are billed separately.
PUT YOUR TEAM IN THE COMPARISONSame team.
Same team.
Very different bill.
Choose the support tools you need. Move the agent slider. See how a company subscription compares with paying for every seat.
1 agent50 agents
Five human agents included, then $5/month per additional agent. Task AI agents are separate.
message.comBusiness · five agents included
$15/monthIntercomEssential · $29/agent$145/mo
Fin outcomes billed separately.ZendeskSuite Team · $55/agent$275/mo
AI usage billed separately.Annual subscription difference vs Intercom Essential$1,560 /year
$145/mo for 5 seats compared with $15/mo for Message Business.
Put that budget back into your businessPrices, sources and what’s included in the estimate
USD subscription estimates. Competitor rates require annual billing; Message uses its monthly rate. Plan features differ. Excludes taxes, AI outcome charges, add-ons, phone numbers, calls, SMS and other usage on both sides. Selecting Message AI uses Business, where support AI is included. Five human agents are included. Each additional human agent adds $5/month to the selected plan.
Checked September 24, 2026: Intercom pricing · Zendesk pricing · LiveChat pricing · Message plans. LiveChat appears for chat-only comparisons; broader product packages need their own quote.
Choose the channels you needOne workspace.
One workspace.
A clear starting price.
Start with a single channel or bring chat, email and calls together. Your five included human support agents share the workspace.
All prices in USD. Five human support agents included, then $5/month for each additional human agent.
Message AIGive it a job.
Give it a job.
Keep the cost simple.
Customer-facing AI answers from approved business knowledge. Task agents handle specific work, like notifying a colleague or following up on a promised callback.
Explore Message AI →1 task agent included
Configure a job, choose its product and set the company guidance it follows.
$5/month per additional task agent
Add another specialist when you need a different job or scope. These are AI agents, separate from your five included human agents.
Live chat and phone AI are separate
Task-agent pricing does not replace customer-facing AI add-ons or phone usage. Review the applicable add-on in your workspace.
Message TeamA place for everyone
A place for everyone
behind the answer.
Team is a separate product for channels, direct messages and internal collaboration. Paid Team plans are priced per user.
Free
$0Start talking with the whole team.
- Channels, DMs and threads
- File sharing and search
- 90 days of visible history
- 1:1 huddles
Pro
$3 /user/monthMore history and room to collaborate.
- Unlimited message history
- Huddles for up to 50 people
- Video and screen sharing
- 10 GB per member, pooled
- Annual billing: $2.50/user/month
Business
$6 /user/monthFor a more connected organization.
- Everything in Pro
- 20 GB per member, pooled
- Team AI included
- Annual billing: $5/user/month
Before you start
A few useful answers.
How many people can use my plan?
Chat, Tickets, Phones, Support and Business include five human support agents per workspace. Each additional human support agent costs $5/month. AI task agents and Message Team users have separate pricing.
What is the difference between a support agent and an AI agent?
A support agent is a person handling customer requests in your Inbox. A task AI agent is configured to do a specific job. One task AI agent is included; additional task agents cost $5/month each. Live chat and phone AI are separate from task-agent pricing.
Do I need a credit card for the trial?
Yes. Add a credit card during onboarding to unlock your workspace. Your subscription is free for 14 days, then your card is charged automatically at the plan price shown at checkout unless you cancel beforehand. Usage-based services and optional purchases are billed separately.
Is everything included in the advertised plan price?
The plan price covers the listed workspace features. Phone number rental, carrier usage, messaging, verification and iMessage services can have separate charges. AI add-ons and additional task agents are separate where applicable. Check the charges for the services you enable.
Can I choose just email support or just phones?
Yes. Tickets and Phones are available as standalone $5/month plans, each with five support agents included. Support combines chat and tickets for $10/month; Business combines chat, tickets and phones for $15/month.
How does annual billing work?
Annual workspace subscriptions cost ten times the monthly price: $50 for Chat, Tickets or Phones, $100 for Support and $150 for Business. Usage-based services are separate from the annual subscription.
Does connecting a service include that service’s subscription?
No. You need any required account and permissions with the provider. Provider subscriptions, messaging fees, approval requirements and quotas still apply.