Platinum Support
| Feature | Standard Support | Platinum Support |
|---|---|---|
| General review of the issue | ||
| Access to knowledge base articles | ||
| Email support communication | ||
| Regular product updates and fixes | ||
| Dedicated account team | ||
| Priority Email Support with unlimited communication | ||
| Priority bug review and updates | ||
| Option for quarterly briefing call with Product Management | ||
| Feature requests as priority roadmap input into product |
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Platinum Support
✕| Standard Support | Platinum Support | |
|---|---|---|
| General review of the issue | ✓ | ✓ |
| Access to knowledge base articles | ✓ | ✓ |
| Email support communication | ✓ | ✓ |
| Regular product updates and fixes | ✓ | ✓ |
| Dedicated account team | ✗ | ✓ |
| Priority Email Support with unlimited communication | ✗ | ✓ |
| Priority bug review and updates | ✗ | ✓ |
| Option for quarterly briefing call with Product Management | ✗ | ✓ |
| Feature requests as priority roadmap input into product | ✗ | ✓ |
Didn’t find what you were searching for?
Read FAQs →
Pricing
✕
Save up to 15%
Device Detection
Browser Detection
OS Detection
Crawler Detection
Bulk Lookups
HTTPS Encryption
Standard Support
Additional Usage Fees / API Call – Learn more here.
Platinum Support
(Optional)
(Optional)

