The person who knew has left

They probably did write it down — in a handover note, a project close-out, a set of minutes, an email attachment. Three years ago, somewhere nobody can find. So the company carries on as though it only ever lived in one person's head. That is a filing problem wearing the costume of a staffing one, and it is the same problem whether you fabricate steel or file accounts.

What it cannot doIt finds what someone wrote down. It cannot recover what nobody did — so if one person holds something the company cannot afford to lose, the hour that matters is the one they spend writing it before they go. After that, it is findable.

What happens to your questions

Four kinds of question, and exactly what it does with each — including the one it cannot handle yet.

Privacy, stated plainly

What is true today, what is open, and what is not certified — so you can answer your own compliance question before a trial rather than after one.

Where your documents liveToday

Your own workspace, isolated by the database itself rather than by a filter in the app. Another company on SureCiteAI cannot query your data.

TrainingToday

SureCiteAI never trains AI models on your documents; our Terms say so. The model providers we call publish no-training policies for API data, and the sub-processor list names the hosts and how long each keeps requests.

Getting your data back outToday

Original files are preserved exactly as uploaded and can be downloaded from the dashboard at any time. Confirming deletion purges the document, its chunks and its vectors together.

Who can see which documentOpen

The unit of access is the workspace: everyone you invite can search everything in it. Separate workspaces per matter or client are available on Business and up. Per-document permissions inside one workspace are not available yet — most document tools at this price share that limit, so ask before you commit if you need it.

SOC 2 Type IINot yet

Not certified. The observation window is calendar-bound and has not run. Available under the Custom tier arrangement; ask us rather than assuming.

How we seal it →

Questions buyers ask

How does SureCiteAI work with PDF contracts?

SureCiteAI automatically extracts and indexes text from PDFs, including contracts, invoices, and reports. Our AI understands contract terms, dates, and key clauses, allowing you to ask questions like 'What's our cancellation policy?' and get exact answers with page references.

Is my business data secure with SureCiteAI?

Yes. Every workspace is completely isolated, so your documents are never mixed with another company's. Files are encrypted in transit and at rest with AES-256. We are GDPR compliant, your content is never used to train public AI models, and we follow enterprise security best practices. Full technical details at sureciteai.com/security.

How quickly can my team start using SureCiteAI?

Most teams are productive within 30 minutes. Upload your documents, and our AI immediately starts understanding your content. No complex training or setup required - just drag, drop, and start asking questions.

What file types does SureCiteAI support?

SureCiteAI works with PDFs, Word documents, Excel spreadsheets, PowerPoint presentations, and text files. We automatically process and index all content, making everything searchable through natural language questions.

Can I control who sees which documents?

Today, everyone you invite into your workspace can search every document in that workspace — the model is one shared, cited knowledge base for the whole team. Isolation between companies is absolute: your documents never mix with another tenant's. For teams that need tighter internal separation (e.g., Finance docs not visible to the whole firm), we recommend spinning up a separate workspace per confidentiality boundary; native per-department access controls are on the roadmap for 2026.

How much does SureCiteAI cost?

SureCite starts at $39/month (Solo Professional) for solo attorneys, CPAs, and consultants. Team is $99/month (boutique firms up to 10 seats). Business is $299/month (firms up to 30 seats, with API access, custom branding, and per-client or per-matter workspaces). Scale is $899/month (unlimited seats and white-label). Enterprise is $2,499/month (premium AI routing, SSO/SAML, SLA, and dedicated support). Custom pricing is available for a 1-hour response SLA and custom development. All plans include a 14-day free trial with no credit card required.

Do I need a technical team to use SureCiteAI?

No. SureCiteAI is designed for non-technical teams. You upload files by dragging and dropping, ask questions in plain English, and get answers instantly. There is no coding, no configuration, and no IT department required. Most teams are fully set up within 30 minutes.

How is SureCiteAI different from just using ChatGPT?

ChatGPT cannot access your private business files, does not provide source citations, and may hallucinate answers. SureCiteAI connects directly to your uploaded documents, returns exact page references for every answer, and never shares your data with external AI models. It is built specifically for business document search, not general conversation.

How is SureCiteAI different from SharePoint or Google Drive search?

SharePoint and Google Drive search match filenames and exact keywords. They cannot answer 'What's the indemnity cap on the Caldwell contract?' — only show you files that contain the word 'indemnity.' SureCiteAI understands the question, retrieves the relevant passages across every document at once, and returns the answer with the exact page cited. Same files, fundamentally different experience.

What if the AI gives a wrong answer on a contract or compliance question?

Three safeguards: (1) Every answer is tied to a specific page in a specific document — you can verify the source in one click before relying on the answer. (2) The AI is configured to refuse rather than guess when the documents don't contain the answer, with a canonical refusal sentence so your team learns to trust it. (3) Every cited filename is verified against the documents actually retrieved before the answer is shown — fabricated citations are stripped out automatically. SureCiteAI is a research and triage tool, not a substitute for professional judgment, but the citation-first design makes the answer auditable in seconds.

What happens to our documents if we cancel?

Your data remains accessible during your billing period. After cancellation you can export everything via the dashboard. Once you confirm deletion, every document, vector embedding, chunk, and source file is purged together — the same delete pipeline used when you remove an individual document, just applied workspace-wide. No silent retention, no hidden archive.

Can we export everything we've uploaded?

Yes. Original files are preserved exactly as uploaded and can be downloaded anytime from the documents dashboard. Workspace metadata (users, roles, settings) can be exported on request. We don't lock data in — if SureCiteAI stops being the right fit, you take everything with you.

Can SureCiteAI work with files I already have?

Yes. SureCiteAI works with your existing files exactly as they are — PDFs, Word documents, Excel spreadsheets, PowerPoint presentations, text files, CSVs, and images. No file conversion or reformatting needed. Just upload and start searching.

What happens to my data — is it used to train AI models?

Your documents are never used to train public AI models. SureCiteAI's Terms commit it to never training on your content, and the model providers it calls publish no-training policies for API data, listed per host with their retention periods at sureciteai.com/subprocessors. All data is encrypted in transit and at rest. Files are stored in isolated workspaces and only accessible by authorized members of your team. We are GDPR compliant and support the right to deletion.