How to prepare your Mac Pro for Apple Trade In

Prepare and send your old device to Apple for Trade In.

If you opted to trade in your Mac Pro when you purchased an Apple product, you'll receive a kit with everything you need to send your old device back to Apple. You may receive a kit in the same package from which you received your new device. Otherwise, the kit will be delivered by a courier or mailed to you separately as soon as your new item ships or is picked up. If you're in the Asia-Pacific region, a trade-in kit will be delivered to you or available at a designated location.

Before you return your Mac Pro

1. Back up your data. If you need help transferring data, schedule an appointment at an Apple Store at getsupport.apple.com or an Apple Authorized Service Provider. It is your sole responsibility to back up all existing data, software, and/or programs from your product. Apple is not responsible for loss, recovery, or compromise of data, software, or programs on your trade-in product.

2. Sign out of iCloud.

3. Turn off your firmware password.

4. Deauthorize your computer for content purchases.

5. Erase your hard disk.

Pack your Mac Pro

1. Remove the top foam insert from the box.

   

2. Set your Mac Pro in the bottom insert. Do not include extra items, such as your charging cable, in the box. If you include extra items, we won't be able to return them to you.

   

3. Place the top foam insert on top of your Mac Pro.

   

4. Seal the box with tape and mail the box to Apple*. If there is a battery sticker pasted on the outside of the box, please make sure the battery sticker is not obstructed.

   

Return your Mac Pro to Apple

Choose your country or region:

United States and Canada

1. Find the name of the courier on the return shipping label.

2. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location.

3. Get a receipt from the courier.

4. Check your new device shipment email for a link to check the status of your trade-in.

China mainland

A trade-in kit will be delivered to you before courier collection.

1. Get a receipt from the courier.

2. Check your new device shipment email for a link to check the status of your trade-in device.

Hong Kong

The courier will bring you a trade-in kit to collect your Mac Pro.

1. Get a receipt from the courier.

2. Check your new device shipment email for a link to check the status of your trade-in device.

Japan

The courier will bring you a trade-in kit to collect your Mac Pro.

1. Get a receipt from the courier.

2. Check your new device shipment email for a link to check the status of your trade-in device.

Korea

A trade-in kit will be delivered to you before courier collection.

1. Get a receipt from the courier.

2. Check your new device shipment email for a link to check the status of your trade-in device.

Taiwan

The courier will bring you a trade-in kit to collect your Mac Pro.

1. Get a receipt from the courier.

2. Check your new device shipment email for a link to check the status of your trade-in device.

Vietnam

The courier will bring you a trade-in kit to collect your Mac Pro.

1. Get a receipt from the courier.

2. Check your new device shipment email for a link to check the status of your trade-in device.

Learn more

For sales and product inquiries, visit Contacting Apple.

See answers to frequently asked questions on the Apple Trade In page.