Hey, I'm Tim.
Support Engineer at GitHub — helping developers ship better software by solving the problems that slow them down.
About
What I Do
I thrive at the intersection of engineering and empathy — debugging complex technical issues while making sure developers feel heard and unblocked.
Troubleshooting
Diving deep into logs, configs, and edge cases to find the root cause — fast.
Developer Advocacy
Translating customer pain into actionable feedback for engineering teams.
Automation
Building internal tools and workflows to make support more efficient.
Documentation
Crafting clear guides and runbooks so solutions scale beyond a single ticket.
Journey
Where I've Been
A snapshot of the path that brought me here.
Support Engineer — GitHub
Helping enterprise customers get the most out of the world's largest development platform.
IT Consultant — Kybeidos, Heidelberg
Consulting on IT solutions, bridging technical expertise with client needs.
B.Sc. & M.Sc. Physics — Heidelberg University
Trained in analytical thinking and problem-solving at one of Germany's top research universities.
Toolkit
Technologies I Work With
The tools and technologies in my day-to-day.
Contact
Let's Connect
Want to chat, collaborate, or just say hey?