CX Observability. AI Certainty.
Gain real-time visibility over your entire contact center — whether an AI or human agent is on the line. Deploy boldly without breaking the customer experience.
Scattered with beacons — networks, browsers, headsets, apps, AI agents, and other third-party systems — each pulsing out its own signal.
The data is out there. What’s missing is a way to connect these beacons into clear constellations contact center IT and Ops teams can navigate by.
We call this CX Observability. And as enterprises migrate to the cloud and embrace AI, it has become a necessity.
Capture data from your entire CX and EX tech stack with robust, out-of-the-box integrations with agent desktops, browsers and headsets, networks and VPNs, CCaaS, voice AI and CRM, telephony and WebRTC, and event streams.
Thread disparate real-time interactions into customer journeys with correlated insights and compare performance by location and team. Dive deep into the individual agents and the metrics, events, logs & traces behind every interaction.
De-Risk AI Deployments
Get real-time performance insights to safely roll out new AI in tandem with human agents or migrate platforms without catastrophic rollbacks.
Guarantee AI Handoffs
Trace and monitor every layer of the interaction when transferring a customer to a human.
Eradicate Agent Blind Spots
Gain strict governance over remote workers and BPOs. Alert agents to local Wi-Fi or headset issues before the customer complains.
End the IT Blame Game
Pinpoint root causes instantly. Reduce IT investigation time by 65% and stop vendors from pointing fingers.
Open Standards
Collect metrics, events, logs and traces with pipelines built for flexibility and scale.
Learn moreTalk to your data
Use simple prompts to surface expert Insights, and visualisations - powered by Agentic AI.
Learn moreYour Data, your AI
Query insights and data using your own AI stack and Operata’s MCP server for CX Observability.
Learn moreINTERACTIONS
AGENT MINUTES
CX INSIGHTS
- Agents using built-in mics transfer 200% more calls than those using headsets
- Call transcription accuracy drops 4X when voice quality dips below 3.5 MOS
- Overall call abandonment includes 15% of calls abandoned by agents
IT & Ops Teams
Continuously monitor and identify performance trends across networks, voice AI, infrastructure and apps. Assess technology risks and action improvements.
Learn More
Reduce MTTR
Contact Center Operations
Uncover deep performance insights that fuel smarter decision-making, speed migration and boost agent productivity. Proactively plan improvements for the best CX.
Learn MoreContact Center Agents
Prevent setup issues with Agent readiness tests. Guide Agents with real-time recommendations to improve interaction quality on-the-fly.
Learn MoreAX issues
Nicolas De Kouchkovsky
No Jitter
Craig Robson
IT Product Manager, Origin
Darren Baker
Network Engineering & Planning - Senior Lead, Telstra
Nicolas De Kouchkovsky
No Jitter
Craig Robson
IT Product Manager, Origin
Darren Baker
Network Engineering & Planning - Senior Lead, Telstra
Rachel Southon
Technology & Delivery
Tyler Cross
CTO, Reciprocity Industries
Alex Seng
Business Analyst, Everlight Radiology
Rachel Southon
Technology & Delivery
Tyler Cross
CTO, Reciprocity Industries
Alex Seng
Business Analyst, Everlight Radiology
Ready to bring CX Observability to your contact center?
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
