Grounded by default
Retrieve from your knowledge base, cite every claim, and escalate when the evidence runs out.
Support, with receipts.
Every answer should earn its yes.
Maildx turns support email into grounded, reviewable answers. Your team sees what the AI found, why it is confident, and when a human needs to step in.
Built for teams that would rather be right than fast.
Maildx 18 conversations
Live queueSupport Operations
⌕ Search conversations
RM
Can I move my renewal date?Needs review · 94% grounded
JL
Where can I find the API key?Open · 88% grounded
NS
Export from the April reportResolved · 98% grounded
CONVERSATION / CX-1048
Can I move my renewal date?
Our company is moving offices next month. Can I move our annual renewal date?
mSuggested reply94% confidence
Yes, you can change the renewal date from your workspace billing settings...
[S1] Billing[S2] Plan changes
Decision trailAll claims supported
The operating principles
Fast is useful.
Trust is durable.
Human at the edge
Billing, privacy, legal, and sensitive conversations arrive with context, not a blank ticket.
Quietly operational
See the queue, SLA risk, delivery state, and AI spend without turning support into a science project.
The flow
From inbox to
right answer.
01Receive
Resend brings the conversation in.
02Retrieve
maildx finds the relevant company sources.
03Review
Your team approves what goes out.
Answers & Verification
Frequently asked
questions.
How does MailDX avoid AI hallucinations?
MailDX answers strictly from your company's uploaded documents. Every factual claim in an AI draft must pass an entailment check and cite explicit source chunks [S1], [S2]. If the evidence runs out, MailDX never invents policies or prices—it escalates to a human agent.
What is the difference between Review and Auto mode?
By default, MailDX operates in Review Mode: drafts are staged for your support team to approve, tweak, or reject. Auto Mode is an opt-in setting that only auto-sends replies when AI confidence exceeds your threshold and zero sensitive topics (billing, legal, refunds) are detected.
Do you train AI models on our company or customer data?
Never. We enforce enterprise zero-retention agreements. Your customer emails, internal manuals, and support conversations are never used to train, retrain, or fine-tune public foundation models. Data in transit is encrypted via TLS 1.3.
How is customer data isolated between companies?
Every tenant is isolated at the database layer using PostgreSQL Row-Level Security (RLS) with transactional tenant context verification (app.company_id). Vector embeddings are scoped within SQL queries, preventing cross-tenant leakage.
How does MailDX connect to our existing email?
MailDX integrates directly with Resend. You configure MX/forwarding records for your domain (e.g. support@yourcompany.com). Inbound emails arrive via cryptographically verified webhooks, and replies route through authenticated DKIM/SPF channels.
Can our customers request data export or erasure?
Yes. MailDX provides native Data Principal Rights tools under DPDP Act 2023 and GDPR. Customers can request complete JSON data exports or irreversible cryptographic erasures via their workspace settings or by emailing privacy@maildx.dev.