What it does

• Let your own Codex or Claude, running on your computer, investigate a customer's problem, fix it and draft the reply for you to send
• Put a chat widget on your website that offers a hand when a visitor seems stuck
• Answer chat and email from one shared inbox, with customer details beside each conversation, assignment rules, saved-reply macros, snoozing and merging of duplicates
• Publish a searchable help center that customers use to find answers themselves
• Get suggested replies drafted from your own articles, with the source shown
• Collect a thumbs up or down on resolved conversations and see reports you can export
• Connect with scoped API tokens, signed webhooks and Slack
• Bring over your help center and history from Zendesk, Help Scout, Intercom or Freshdesk while your current helpdesk keeps running

What it promises

• Imports are reviewed before anything is written, send no messages to your customers, can be undone as a whole, and keep source dates, private notes and publication state.
• Customer and agent messages are stored once, and two conflicting final replies can never both be accepted.
• Customers can rate a resolution with a thumbs up or down and a short comment, and comments are removed if the contact is erased.
• Reports use your own calendar and time zone, count each conversation once, and export to a spreadsheet file that is safe to open.
• Messages are saved before they are shown live, so a reload or dropped connection recovers everything that was sent, and an AI draft never becomes a final answer until it is safely accepted.
• With no AI key, the AI is simply not assigned to new conversations and your team keeps them; automatic AI work has daily limits and uncertain attempts are never silently repeated.
• Revoking a computer's access ends its authority at once, and HappyToHelp never claims that work already running there was stopped.
• API tokens have chosen scopes, are shown once, are stored hashed and can expire; an unclear webhook result is not sent again.
• Teammates can sign in with an authenticator app or a security key plus one-time recovery codes, and an owner can require it for everyone or by role.
• You can export your conversations, files, contacts, help articles, settings and history in one checked archive and restore it into a clean installation; sign-ins and provider secrets are left out.

Move in from

• Zendesk
• Help Scout
• Intercom
• Freshdesk

Run it yourself

One command clones a product and starts it.

$ npx -y @runeditrun/rer dev just-every/run-happytohelp

No npm? curl -fsSL https://runeditrun.com/install.sh | sh installs rer, then rer dev just-every/run-happytohelp.