GitHub Community
How long does the GitHub Marketplace app review process typically take? #210534
Replies: 4 comments 6 replies
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Two months is definitely longer than usual—Marketplace reviews typically take around 2 to 4 weeks. First, double-check the spam and junk folders for the technical contact email listed on your app, as reviewers often pause submissions if they are waiting for small tweaks (like icon dimensions, permission scopes, or public terms/privacy links). If you haven't received anything and all requirements are in order, open a ticket directly at GitHub Support under the Marketplace / Apps category with your App ID and listing URL so an agent can check the queue and give it a nudge. |
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Thank you, I did open a support ticket today, but didn't see the marketplace / apps category. I'll try again. |
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Doesn't seem to offer that category. I just see the following: 
I've tried assigning the ticket to repositories, as this seemed like the most relevant cat to try, but support came back pretty much immediately and told me to try in the communities. I haven't received any emails asking for changes, I've just not had any feedback at all. |
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The instant deflection happens because general categories like "Repositories" trigger an automated bot that diverts tickets to the Community. The quickest way past this is to reply directly to that automated closure email. Let them know this is regarding an official Marketplace app review pending for two months, and since community members cannot access the internal review queue, it needs to be routed to the Marketplace team. Replying usually reopens the ticket and forces it to a human agent. If that doesn't work, try opening a new ticket under Account or organization or Billing, as those paths bypass the automated deflection bot. You can also leave your App ID and listing URL here in this thread—GitHub Staff regularly monitor the Apps topic area and can often check the internal queue status directly for you. |
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That's a great idea, I'll try this. |
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yup ping me if something is wrong |
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Got a response as described above and the matter is being looked into by a member of the support team. Thank you for the suggestion. Marking it as the answer. |
A waiting period of 2 months or more is unfortunately quite common for GitHub Marketplace submissions. Review times can vary significantly depending on current queue volume, whether manual onboarding checks are required, or if additional compliance checks are triggered. Here are a few steps you can take to make sure nothing is holding up your application: Check Spam & Secondary Contact Emails: GitHub’s onboarding and security team communicates reviews via email rather than through the Marketplace submission UI. Double-check the primary account email, as well as any technical or security contact emails specified in your application checklist, including spam/promotions folders. Contact GitHub Support: If you haven't received any email communication after two months, you can open a ticket via GitHub Support. Mention your GitHub App name (Pointwise Estimates), original submission date, and ask for a review status update. Avoid Withdrawing: Do not click "Withdraw request" to resubmit, as this will reset your placement and put your app back at the end of the review queue. If this information helped clarify the review timeline, please mark this response as the accepted answer! |
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A waiting period of 2 months or more is unfortunately quite common for GitHub Marketplace submissions. Review times can vary significantly depending on current queue volume, whether manual onboarding checks are required, or if additional compliance checks are triggered. Here are a few steps you can take to make sure nothing is holding up your application: Check Spam & Secondary Contact Emails: GitHub’s onboarding and security team communicates reviews via email rather than through the Marketplace submission UI. Double-check the primary account email, as well as any technical or security contact emails specified in your application checklist, including spam/promotions folders. Contact GitHub Support: If you haven't received any email communication after two months, you can open a ticket via GitHub Support. Mention your GitHub App name (Pointwise Estimates), original submission date, and ask for a review status update. Avoid Withdrawing: Do not click "Withdraw request" to resubmit, as this will reset your placement and put your app back at the end of the review queue. If this information helped clarify the review timeline, please mark this response as the accepted answer! |
The instant deflection happens because general categories like "Repositories" trigger an automated bot that diverts tickets to the Community. The quickest way past this is to reply directly to that automated closure email. Let them know this is regarding an official Marketplace app review pending for two months, and since community members cannot access the internal review queue, it needs to be routed to the Marketplace team. Replying usually reopens the ticket and forces it to a human agent.
If that doesn't work, try opening a new ticket under Account or organization or Billing, as those paths bypass the automated deflection bot. You can also leave your App ID and listing URL here in thi…