This is an entitlement sync issue that frequently happens when an upgrade involves split transactions (your prorated $61 upgrade followed by the $62.45 adjustment). GitHub’s provisioning worker often defaults the UI to "Copilot Free" until every related line item moves from processing to fully settled under Settings → Billing and plans → Payment history. You can check the Subscriptions tab to verify if the Max plan itself is active, and try checking the page via an incognito window or signing out and back into Copilot in your IDE to clear stale session cache.

Crucially, do not click "Upgrade" or "Cancel" on the licensing page, as re-initiating the flow can lock up your prorated credit or trigger duplicate charges. Instead, reply directly to the confirmation email of your existing support ticket with the transaction/invoice IDs for both charges and a screenshot showing "Copilot Free". GitHub billing agents see this seat-binding glitch often and can trigger a manual entitlement re-sync to push your Max access through immediately.