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🏷️ Discussion Type

Bug

💬 Feature/Topic Area

None

Body

Hi GitHub Support,

My account trevtheballer was suspended on October 14, 2026, around 4:25 PM UTC, without warning. I believe it was flagged because of heavy automated activity on my private game project. I was using AI coding assistants (Google Jules and Cursor agents) that opened many pull requests and ran a lot of CI in a short time.

All of that activity was mine. It was legitimate development of my own game, with no spam, abuse or attempt to harm anyone. I didn't realize the volume could break your Terms of Service, and I'm sorry for any strain it caused.

If reinstated, I'll keep the automation well within GitHub's limits: fewer, larger pull requests, a much lower CI volume, and no bulk automated actions. I'm happy to make any other changes you need.

Could you please review and restore my account? I'd also really appreciate knowing which specific activity caused the suspension, so I can avoid it in the future.

Thank you, Trever Hatch GitHub username: trevtheballer

Important Note: GitHub Discussions are managed by community members and open-source contributors who do not have access to GitHub’s internal administrative tools, account databases, or suspension logs.

Because account suspensions involve private user data and strict account privacy policies, the community cannot process or review account appeals or unsuspends.

What you need to do:
Submit an Official Ticket to GitHub Support:
Account suspensions are handled exclusively by the GitHub Trust & Safety team. You must file an official ticket directly at GitHub Support Appeals.

Include Key Information in Your Ticket:
Copy the detailed text from your post above into the official support appeal. Mentioning the specific tools used (AI coding agents like Cursor/Google Jules), clarifying that all activity was on private projects, and agreeing to throttle automated PR/CI bursts will help speed up their evaluation.

Check Your Email:
Once submitted, keep an eye on the email address associated with your trevtheballer account (including spam/junk folders) for official correspondence from the GitHub Support team.

If this information helps clarify the proper support channel, please mark this response as the accepted answer!

Important Note: GitHub Discussions are managed by community members and open-source contributors who do not have access to GitHub’s internal administrative tools, account databases, or suspension logs.

Because account suspensions involve private user data and strict account privacy policies, the community cannot process or review account appeals or unsuspends.

What you need to do:
Submit an Official Ticket to GitHub Support:
Account suspensions are handled exclusively by the GitHub Trust & Safety team. You must file an official ticket directly at GitHub Support Appeals.

Include Key Information in Your Ticket:
Copy the detailed text from your post above into the official support appeal. Mentioning the specific tools used (AI coding agents like Cursor/Google Jules), clarifying that all activity was on private projects, and agreeing to throttle automated PR/CI bursts will help speed up their evaluation.

Check Your Email:
Once submitted, keep an eye on the email address associated with your trevtheballer account (including spam/junk folders) for official correspondence from the GitHub Support team.

If this information helps clarify the proper support channel, please mark this response as the accepted answer!

It seems that even once you enter an account suspension appeal, you should expect a several week or months delay before a response. I submitted a ticket two weeks ago and have yet to hear back any response to the ticket.

Hi @treverhatch-glitch,

This community is managed by GitHub employees, but it is not a support forum. The only place to go for answers to account-specific questions like this one is opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!