🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Profile

Body

GitHub Support has still not resolved my account deletion request after almost a year.

The original problem started when I got this error while trying to update my billing information:

Sorry, you can't update your billing information at this time.

We are sorry, but after reviewing we have determined that the billing information supplied is ineligible for transactions with GitHub due to government restrictions.

Because of this, I decided I simply wanted to delete my GitHub account.

I contacted GitHub Support about this in October 2025. For months, I received no response at all.

On July 4, 2026, after waiting roughly nine months without receiving a single reply, I created a Community discussion about the situation.

After that post, my support ticket finally received a response from an account simply named GitHub Support:

Hi there,

Thanks for getting in touch! We're sorry for the time it has taken to get back to you. We really do appreciate your patience.

Are you still in need of assistance with this?

The GitHub Team

I replied:

Hello! Thank you for the response. I thought I was being ignored on purpose.

Yes, I still need help with this problem.

And that was the last response I received.

Today is September 5, 2026, and more than two months have passed since then with no further response.

So at this point, I have been trying to get help with deleting my account for almost a year.

What makes this especially strange is that after waiting around nine months, Support finally contacted me only to ask whether I still needed help. I confirmed that I did, and then the ticket seemingly went inactive again for another two months.

I understand that support queues can be busy, but this amount of time for a simple account deletion request seems unreasonable.

Is there any way to escalate this or get someone from GitHub to actually process the deletion request?