Account suspended #199461
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Really sorry — this is genuinely stressful, and you're doing the right things. A few honest, practical notes from what I and others have seen with account suspensions: 1. Nobody here can lift the suspension. Only GitHub Support / Trust & Safety can. So the goal of everything below is just to make sure your ticket reaches the right team and isn't waiting on something from you. 2. There is no published SLA for suspension appeals. From the public reports I've seen, the realistic range is anywhere from a few days to a few weeks. Two days with no human reply is unfortunately normal and does not mean your ticket was lost. The auto-reply you got after submitting is the receipt; if you have a ticket number, hang on to it. 3. Use the right form, once. The correct entry point is the appeals form, not generic support:
Do not open multiple tickets for the same issue — duplicates get merged and can actually push you to the back of the queue. If you already submitted one, just reply to that thread with any new info instead of filing a new one. 4. What to include in your appeal (this is the part that actually speeds things up):
5. Things to not do while you wait:
6. Protect what you can right now:
7. About the extension theory: plausible but unprovable from outside. If it's true, reinstatement is usually straightforward once a human reviews it — automated abuse triggers are explicitly reversible. That's actually the good scenario. Hang in there. Two days is well within the normal window. Reply on your existing support ticket once with the timeline + the VS Code extension detail and then wait — refreshing or filing new tickets won't make it faster, and unfortunately this community discussion can't escalate it. Drafted a calm, practical reply: set realistic expectations (only Support can reinstate, no SLA, 2 days is normal), pointed to the correct appeals form, listed what to include in the appeal (with the VS Code extension auth-loop angle highlighted as a concrete lead), warned against counterproductive actions like creating evasion accounts or duplicate tickets, and suggested local-clone backups as risk mitigation. |
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You're welcome.
Short answer to your question: yes, reply to ticket y. You are not in danger by doing that. Adding context to an existing ticket is exactly the intended use of those reply emails. What you want to avoid is opening a third ticket — that's the thing that actually slows people down. Replying to one you already have is fine.
A few small refinements so the reply works for you, not against you:
Reply to y (the one that already references x). That keeps everything in one thread. If you reply to both x and y separately, the agent has to reconcile two parallel updates.
Lead with one sentence acknowledging the mess, then give the clean version. Something like: