Org Actions blocked at spending limit despite valid payment — support ticket #4478598 #199036

cendriixadmin · 2026-06-15T03:00:14Z

cendriixadmin
Jun 15, 2026

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Other

Discussion Details

Problem

Our organization cendriix-ai (GitHub Team plan) has all GitHub Actions workflows hard-blocked after hitting a metered usage cap — even though we have a valid payment method on file and updated our card on 2026-06-13.

We filed support ticket #4478598 on 2026-06-13 (category: Billing → Actions billing and minutes usage) but have not received a response. All engineering CI/CD across 20+ private repos is stopped.

Error messages

Billing Overview banner (persistent):

"Your account has reached its current usage limit for Actions. Get in touch with our customer support team to continue."

Every workflow job fails immediately:

"The job was not started because recent account payments have failed or your spending limit needs to be increased."

Example failed run: https://github.com/cendriix-ai/cendriixai-app/actions/runs/27470709157

Org / billing details

Field	Value
Organization	`cendriix-ai`
Plan	GitHub Team (3 licenses)
Billing contact	"Personal info edited by staff"
June metered usage	~$1,060.71
Actions billable spend	~$1,000.08
Included minutes	3,000 / 3,000 used
Last successful payment	$277.89 on 2026-06-05
Payment method	Visa updated 2026-06-13 (new card on file)

Steps already taken

Re-saved payment method on org billing settings (bank shows authorization hold)
Confirmed spending limit is set above current usage
Re-ran failed CI — same billing error, jobs never start
Opened support ticket #4478598 with full details
Added follow-up comment on ticket noting card update did not clear the lock

What we need

Clear the Actions billing lock on org cendriix-ai
Confirm or raise the spending limit so metered Actions can resume
Process any outstanding invoice if payment authorization is pending
Respond to support ticket #4478598

Impact

We are a startup — every repo depends on Actions for CI, security scans, and deployments. This block has halted all merges and releases.

GitHub Support — please review ticket #4478598 and unblock our org Actions.

Answered by v-ember

Jun 15, 2026

Hi @cendriixadmin ,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreci…

View full answer

2026-06-15T03:00:47Z

github-actions[bot]
Bot Jun 15, 2026

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0 replies

v-ember · 2026-06-15T04:50:37Z

v-ember
Jun 15, 2026
Maintainer

Hi @cendriixadmin ,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!

0 replies

cendriixadmin · 2026-06-15T19:32:00Z

cendriixadmin
Jun 15, 2026
Author

Update (Jun 15, 2026): Opened a new GitHub Support ticket after prior ticket #4478598 was archived without resolution.

New support ticket: https://support.github.com/ticket/personal/0/4484009

Category: Billing → Actions billing and minutes usage
Org: cendriix-ai
Status: Open

Hosted ubuntu-latest jobs remain blocked; self-hosted org runners work as temporary workaround.

Also tracking: https://support.github.com/ticket/personal/0/4478570 (open since Jun 13).

1 reply

scottcurrie Jun 22, 2026

I have hit the same issue. Did you get any resolution on this? It sucks to pay github extra money for Enterprise only to have them block your dev team with what appears to be an obvious bug on their side.

railsonnn · 2026-06-22T16:59:25Z

railsonnn
Jun 22, 2026

Preciso de ajuda com a cobrança e o licenciamento do GitHub Copilot.

Paguei o Copilot Pro mensal, mas não estou conseguindo acessar os recursos pagos.
Em Settings > Billing & licensing, “Current plan” mostra Copilot Pro, mas em Licensing também aparece Copilot Free.

Dados da cobrança:

Data: 2026-06-16
Referência: 1X6VE3KT
Cartão: MasterCard final 0326
Valor: $4.00

0 replies

sreaursjktejur-byte · 2026-06-23T06:56:00Z

sreaursjktejur-byte
Jun 23, 2026

Samirulsk

0 replies

100yenadmin · 2026-06-23T08:48:01Z

100yenadmin
Jun 23, 2026

Same issue! Started today!

0 replies

dakotacookenmaster · 2026-06-23T18:01:37Z

dakotacookenmaster
Jun 23, 2026

Same issue. Just started for me about 15 minutes ago.

0 replies

Awabx1 · 2026-06-23T19:52:35Z

Awabx1
Jun 23, 2026

Same issue. Have been stuck like this for more than an hour. Added payment method and everything but it wont run any deployments.
And for cherry on top, the reply email from Github says:
"Please note, we are receiving higher volumes of support requests and as a result you may experience longer wait times."
Okay, guess I will just halt the entire thing I worked on for the past year.

0 replies

nebuk89 · 2026-06-24T08:54:36Z

nebuk89
Jun 24, 2026

Let me check if we changed something here that is tripping everyone over. This seems too many folks hitting this as a surprise for this to be 'no change'.

2 replies

100yenadmin Jun 24, 2026

the irony is our cloud enterprise is limited to 2k vs 50k, and we can't buy more actions because cloud enterprise is being limited by the sub org needing a payment method but it goes to enterprise which has high limits and can't actually charge because sub org is locked at $0 budget and can't increase without a suborg payment method so it literally just goes in one big circle feedback loop where you can't buy actions or use

100yenadmin Jun 25, 2026

@nebuk89

I pinged the API and followed it through @cendriixadmin the bug seems to be around enterprise AND org budgets. Org budgets seem to not "know" they are tied to an enterprise and thus are stuck at $0. So no matter what the enterprise budget is, the org budget is stuck.

You cannot increase or change the org budget because there is no "associated billing card" and when you follow it through, it takes you to enterprise payments and then back through feedback loop. The budgets for org thus the link below are hidden when you upgrade to enterprise fyi so it seems that it was hacked together code and just hidden.

If you disable the billing forced call when a user has enterprise or let us change budgets "per org" in the org settings outside of enterprise then it will most likely work again. Right now 1000's of companies are locked out of actions.

https://github.com/organizations/electricsheephq/settings/billing/budgets

fig-developments · 2026-06-24T13:25:47Z

fig-developments
Jun 24, 2026

0 replies

Sunbelt Computer Software

PL/B Language Development and Support

Org Actions blocked at spending limit despite valid payment — support ticket #4478598 #199036

Uh oh!

Uh oh!

🏷️ Discussion Type

💬 Feature/Topic Area

Discussion Details

Problem

Error messages

Org / billing details

Steps already taken

What we need

Impact

Replies: 10 comments · 3 replies

Uh oh!

github-actions[bot] Bot Jun 15, 2026

Uh oh!

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v-ember Jun 15, 2026 Maintainer

Uh oh!

cendriixadmin Jun 15, 2026 Author

Uh oh!

Uh oh!

Uh oh!

Uh oh!

Uh oh!

Uh oh!

Uh oh!

Uh oh!

Uh oh!

Uh oh!

Uh oh!

Uh oh!

Replies: 10 comments 3 replies

github-actions[bot]
Bot Jun 15, 2026

v-ember
Jun 15, 2026
Maintainer

cendriixadmin
Jun 15, 2026
Author