GitHub Community
Pausing new GitHub Copilot Pro trials [Incident Thread] #192573
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Replies: 58 comments 119 replies
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It seems I can't do neither, I stopped my trial and now I am stuck with "Pending downgrade", also cant resubscribe even 😞 |
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Same |
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It kinda sucks its like do you want my money or not I am considering using cursor bc of this even if it is more expensive |
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for me it got just 'fixed' i got a discount for this month and it automatically used the credit card to pay for the month. But its fine wanted to pay anyway. i was just happy with using the trial for this month. at least i can use copilot again now. |
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Same here. Please take my money :) |
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I thought its a payment issue and I paid it twice before using the tokens |
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Great work, guys (I say that sarcastically). A. What were you thinking? B. Why wouldn't you put an error message in, so we know? |
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100% man drove me crazy yesterday trying to figure out what went wrong |
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I just tried it for 3 days, and it is no longer available. I have seen people still having problems after upgrading or downgrading. I don't dare to do anything now. |
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I did it, and it seems to be worse than if I hadn't done anything. Now, I have to wait and see what support will say. |
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same. |
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same |
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Will my github pro free trail be cancelled? I understand that you have to do something against people who abuse the system, but it is not my fault that there wasn't measures in first place to prevent that. I'm working on something important for me and I was planning to use my github pro free trail for first time to do this work, and this happens just now? |
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It's unbelievable that support is still leading users to a problem they haven't even tested. That's precisely the reason for this post. Ugh! |
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Please stop saying this, |
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Exactly my problem! Do something with this! |
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The account is stuck in "pending downgrade" when I tried to cancle the free trial. |
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An edit of an existing announcement that fundamentally changes the content of the previous announcement without the corresponding marketing blast is not an announcement. It is an attempt to rewrite history to justify poor decision making. I get it, these models aren't cheap and you are trying to make sure you aren't being taken advantage of. But that does not excuse gaslighting your users.
Some truthful answers and accountability would be a good start. |
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And, it's not even the cost... We would have gladly paid. But... There was no warning, and now, no option for a paid upgrade, it's all just hanging there like a broken system. |
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That's right, @jimmarkunas . |
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wtf are you doing that long? Bring it back unless you are able to use your own KI solution to build a proper licensing system. |
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Come on guy, fix that issue, time is clicking for everyone. We started the trial because that was the only option, and now we are stuck in between ! |
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Yup, I would have paid to upgrade had I been given the chance. A really bad experience here, especially when there are so many competing AI code tools. The free trial abuses probably cost you money, but will it equal the losses of you disappointing real customers? |
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This is robbery at the largest scale, all the data used to build these models have been built on our data and contributions online. And the big companies are just making a mockery out of our hardwork and just taking all the revenue and monopolize under their digital dominion and actual gating us out of it. |
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Estou com o mesmo problema, não consigo cancelar o teste e continuar o PRO! |
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exatamente, nem a opção de assinar o pro eles dão. |
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Honestly, I can understand the intention behind preventing a small number of users from abusing the free trial and consuming excessive AI tokens. However, it is still very difficult to accept a system that applies blanket restrictions to all users. If there are abusers, the proper approach would be to identify and suspend those specific accounts. And if that is technically difficult, at the very least, users should have been given proper advance notice. The truth is, just a day before these changes, there was no visible indication anywhere about hourly token limits or similar restrictions—not even the slightest trace of such information. Marketing phrases like “unlimited tokens” are used to attract users, yet without any prior consent, accounts are suddenly forced back into a trial state, refunds are imposed, and even paid subscriptions are blocked. This feels fundamentally deceptive toward users. It is like trying to catch thieves by arresting the police officers as well and throwing them into jail. The approach makes no sense. Even more serious is the fact that these measures do not only target abusers, but also end up blocking legitimate paying users who are simply trying to use the service normally. In the end, ordinary users who did nothing wrong are the ones who suffer the consequences. Users are prevented from accessing the service exactly when they need it most, and critical work gets interrupted at the worst possible moments. It is hard to argue that this kind of structure represents a normal or reasonable way to operate a service. Furthermore, when policy changes are applied suddenly without consistent standards or proper communication, it becomes extremely difficult for users to maintain trust in the service. |
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“Users are prevented from accessing the service exactly when they need it most, and critical work gets interrupted at the worst possible moments.” 😭 can't agree more |
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Nice shitshow guys, cancelled my trial to get on my paid membership, models still not available. Great start to your service |
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Hey I just upgraded to the annual Copilot Pro plan like you guys recommended, but it’s still not working at all—same errors as before.
Does anyone know how to get a refund for this? I really don’t want to pay for something I can’t even use.😞
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this is GitHub pro. maybe not copilot pro |
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I accidentally registered on GitHub as well, and wasted 4 dollars in the process. |
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层主你开错了，你开成github pro了，不是copilot pro。找找有没有退款的地方 |
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Same as me! Wasted 4USD |
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I am currently trying to activate GitHub Copilot Pro on my account, but I am encountering the following error message: |
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I am willing to pay the Pro right now, but now my copilot status is Pro tail cancelled and Pro Downgrade Pending, and I don't know how to continue to use copilot. |
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same |
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Right now I wouldn't. Multiple Pro and Pro+ users now suddenly getting rate limited without any indication, and stated to wait for 50 -> 200 hours. |
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I think maybe we should discuss what AI agent is better than git hub copilot lol |
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I think Codex is pretty good too, but I already bought the Plus plan. I have a really heavy workload, and it’s just not enough for me. |
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It basically similar like github copilot? |
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any alternatives to this copliot which work the same way and produce output ? |
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Am I not a valid pro subscriber? I paid but I can't use it? |
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me too |
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me too |
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Me too |
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Exactly! |
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Ive now come off the free trail prior to the pro subscription to continue working, so really without a choice. The copilot team really should be looking for ways to reward customers that are genuine. upvote if you agree. |
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I previously purchased an annual subscription, but today my account was downgraded to the Free Tier. It appears that my discounted pricing has been revoked—could you please help restore it? |
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Congratulations Microsoft for killing the Pro plan. You can't deliver on your promises and you remove models while plans are in execution. This is so infamous that I feel abused. I'm not giving you another USD. |
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Hi everyone, |
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Yeah it literally just started happening mid workflow for me a few minutes ago... not sure how or why GitHub is having such issues with this... seeing as though they have Copilot too... are they not using it? |
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you have to pay 7.5x for Opus 4.7 now 💀💀💀 |
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WTF ... |
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yeah, seems like every time they "fix" something, something else breaks... |
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They disabled Opus 4.6, but now they're charging more than double for 4.7, and on top of that, they removed 4.6 so we'd be left without options. Run to Claude Code. |
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I paid for Pro plan to use opus 4.6, and they just cut me off. |
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yup, cut me off mid workflow too... |
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Yeah, we all did. It’s amazing how VS Code is a software but behaves like a web page—features can be disabled at any time. 💀 |
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They disabled Opus 4.6, but now they're charging more than double for 4.7, and on top of that, they removed 4.6 so we'd be left without options. Run to Claude Code. |
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do you think buying a plan directly from claude code is worth? do you know if there they are still serving support for opus 4.6 in the pro plan? |
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Same here with opus any version, it's basically not available in paid pro sub |
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You have to look for alternatives, it's not profitable anymore, Pro+ only 200 requests per month to Opus 4.7 with token limits and weekly |
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We should have expected this really. First it moved off the student plan so I upgraded to Pro. Not it's gone from Pro and only 4.7 on Pro+...what next? Pro+ Gold to get 5 minutes of 4.7 only $1000 per month? Pathetic, absolute scum tactics. |
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They disabled Opus 4.6, but now they're charging more than double for 4.7, and on top of that, they removed 4.6 so we'd be left without options. Run to Claude Code. |
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pff.. madness |
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Absolutely terrible user experience: removing/disabling a populair and wide spread used model and pricing the successor more than twice as high. This is not ethical bussines practice. You lock in people by explicitly mentioning the use of Opus 4.6 when subscribing to pro+ and then you take that very model away? This is disgusting. |
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Update: April 20, 2026 We have provided more details about changes to Copilot Individual Plans in this discussion, which may be updated if new information becomes available. To keep conversations all in one place and to ensure you receive timely updates. We recommend you subscribe to the discussion linked above. We’ll be closing this post as the initial incident of users unable to cancel trials has been resolved. |
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very disappointing! |
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WTF?! Not only you just kill trial. Now I can't even BUY Pro anymore?! In the middle of a project... Free plan resets in 25 days. Impudent. |
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They also cancelled my pro subscription, because I was still on the first month free trial and they threw me down to free instead of going up to pro. Start Trial > I signup for pro subscription > they cancel trial > they remove yearly subscription > they cancel my subscription > they stop allowing signups. I hope support sees that it isnt right that they cancelled my subscription after I already ordered the service and signs me back up, but I am not optimistic. |
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My annual subscription was canceled without any notice, and I have to switch to a monthly plan. It would be better to a 'bug'. 🤷 |
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Upgrading to the GetHub Pro means nothing if we cannot upgrade Copilot. My work is now held hostage. CEO states... He has no resumable date. Get this fixed @binderjoe ~ Sincerely, your now unemployed, paying customers. |
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I'm making the switch to cursor. I'll keep github as a repo, but I'm done with copilot. |
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and others
A recent bug caused some users who canceled their trial to get stuck in a limbo state — this has now been fixed, and affected users should be on Copilot Free. If you are still experiencing this issue, changes may take up to a few hours to roll out so please check back here for additional updates.
If you'd prefer a paid option, you can upgrade to a Copilot Pro or Pro+ subscription.
If you are a verified Student through our GitHub Education program and your Copilot Pro trial was canceled due to this, you can visit this page to enable access to Copilot Student: https://github.com/github-copilot/free_signup
At this time, it's unknown if or when free trials will resume. Any further questions i…