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| 1 | +*Delete irrelevant parts of this template.* |
| 2 | + |
| 3 | +### For general questions: |
| 4 | + |
| 5 | +Describe exactly what you did and what you want to happen. |
| 6 | +Use the questions at the bottom of this template as a guide. |
| 7 | + |
| 8 | +Use Markdown syntax, particularly for code blocks: see https://help.github.com/articles/basic-writing-and-formatting-syntax/#quoting-code |
| 9 | + |
| 10 | +### For security issues: |
| 11 | + |
| 12 | +See https://www.oracle.com/support/assurance/vulnerability-remediation/reporting-security-vulnerabilities.html for how to report security issues. |
| 13 | + |
| 14 | +### For installation issues: |
| 15 | + |
| 16 | +Use a gist for screen output and logs: see https://gist.github.com/ |
| 17 | +**Do not paste long output into this issue** |
| 18 | + |
| 19 | +Review the install instructions at |
| 20 | +https://github.com/oracle/python-cx_Oracle#installation |
| 21 | + |
| 22 | +Review your output and logs. **Google any errors** |
| 23 | + |
| 24 | +#### Answer the following questions: |
| 25 | + |
| 26 | +1. What is your version of Python? Is it 32-bit or 64-bit? |
| 27 | + |
| 28 | +2. What is your version of cx_Oracle? |
| 29 | + |
| 30 | +3. What is your version of the Oracle client (e.g. Instant Client)? How was it |
| 31 | + installed? Where is it installed? |
| 32 | + |
| 33 | +4. What is your OS and version? |
| 34 | + |
| 35 | +5. What compiler version did you use? For example, with GCC, run |
| 36 | + `gcc --version`. |
| 37 | + |
| 38 | +6. What environment variables did you set? How *exactly* did you set them? |
| 39 | + |
| 40 | +7. What *exact* command caused the problem (e.g. what command did you try to |
| 41 | + install with)? Who were you logged in as? |
| 42 | + |
| 43 | +8. What error(s) you are seeing? |
| 44 | + |
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