AI Powered Support Ticket Triage
Fortune 500 Company
Built an AI classifier that took over L1 triage entirely. Tickets now route straight to the team that owns the problem, in seconds. Manual L1 triage was eliminated.
Read the full case studyI design and build intelligent automation on AWS. Event-driven systems and AI-powered workflows that handle the repetitive, reactive, and routine work, freeing your people to focus on the work that actually matters.
Book an intro callNearly every business I walk into has the same problem. Smart people spending hours on work that a well-designed system could handle in seconds. Ticket routing, incident response, deployment pipelines, system integrations, compliance reporting and more. It's all running on spreadsheets, Slack messages, and tribal knowledge.
The cost isn't just the labour. It's the errors, the delays, the missed SLAs, and the good engineers who leave because they're bored of doing the same thing every day.
I build the systems that fix this. Purpose-built automation on AWS that fits your architecture, integrates with the tools your team already runs, and starts paying back in weeks.
Fortune 500 Company
Built an AI classifier that took over L1 triage entirely. Tickets now route straight to the team that owns the problem, in seconds. Manual L1 triage was eliminated.
Read the full case studyFortune 100 Pharmaceutical Company
Founded and led the team that built an event-driven automation platform on AWS serverless. Scaled from two engineers in 2017 to thirty by 2023. Delivered $1.5M+ in annual net savings. The team still operates the platform independently, three years after I moved on.
Read the full case studyTransparent pricing. Clear deliverables. No surprises.
Deep analysis of your operations. I map your current processes, identify the highest-value automation opportunities, and build an ROI model with real numbers. You walk away with a clear picture of what to automate first and what the return looks like.
Event-driven automation, AI-powered workflows, infrastructure as code. Built on AWS, designed for your team to own and extend. I build with your engineers, not in a black box.
Optional ongoing engagement. Capability transfer, architecture reviews, and optimisation guidance. The goal is to make your team self-sufficient, not to create a dependency on me.
I've spent 25+ years in technology, the last 15 in the enterprise. From hands-on engineering through to advising executive teams on where and what to automate. I've worked with organisations from scrappy startups to Fortune 500 companies. I can handle everything from strategy through to deployment, so you're not juggling another project across three different vendors. Your team ends up with working automation and the skills to keep it running.
I'm based in Canberra, and I believe machines should work so people can think.
More about how I workA Discovery engagement will find them. Real numbers, a concrete roadmap, no obligation beyond the Discovery itself.
Book an intro call