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Azure Support: Professional Direct (ProDirect)

The Azure ProDirect offering is most appropriate for small to mid-size companies with business-critical utilization of Azure.
Purchase

$1,000/month

ProDirect details

Range of support	Microsoft Azure
Billing and subscription management support included for all Azure customers
Ability to submit support issues 24x7¹
Non-Microsoft technologies running on Azure (See FAQ)	Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies.
Escalation management
Support API (see details)
Advisory services (See FAQ)	Guidance based on best practices to: Plan for deployments and migrations Plan for hybrid cloud solutions Boost performance Improve reliability and recoverability Enhance security
Pooled service account management	A pooled team dedicated to helping you get the most out of your Azure service: Getting started with ProDirect session Service reviews "Ask the Experts" webinars Enhanced outage communications Azure Advisor consultations Pooled team available in six languages: English, Spanish, Japanese, German, French Canadian and Brazilian Portuguese
Incident submission	Online
Initial response time	< 1 hour
Maximum severity²	“A” (Critical business impact)

[1] 24x7 in English for Sev A and B and in Japanese for severity A. For other languages and severities, support provided during local business hours.
[2] The maximum severity (business impact) for ProDirect is "A" regardless of language.; Severity: A (highest level of impact), B, C. See Support Response for more information.

Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese.
Unlimited subscription management (e.g., billing, quota adjustments, account transfers)
Two Azure online forum options: Microsoft Q&A and Stack Overflow. Microsoft Q&A is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
Twitter @AzureSupport
Azure service dashboard

Azure Standard is a good choice for small to mid-size companies with minimal business critical dependence on Microsoft Azure.

Azure Developer is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluation.